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Fire Safety,
Simplified.
Ting helps prevent electrical fires
to keep your family safe.
Ting Frequently Asked Questions
Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs and sparks that develop in faulty wires and devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards, prior to the hazard starting an electrical fire.
Electrical fires are typically caused by damaged and/or loose wires, or faulty appliances or devices. These hazards can insidious and often hidden from view inside of walls and ceilings. Electrical fires can be large and catastrophic in nature.
No. The Ting Service is intended to detect micro-arcs and anomalies in an electrical circuit that may present an electrical fire hazard. Electricity is a complex phenomenon and the Ting service cannot detect all potential electrical fire hazards. No guarantee is made that the service will warn against all potential hazards posed by electrical systems.
The Ting service includes a Ting sensor, which is a fully DIY install (only takes 2 minutes to install!), a free mobile app, ongoing home monitoring and notifications about the health of your home for the term of the license. Included in the service is a $1,000 credit which can be applied toward the identification and repair of an electrical fire hazard detected by Ting.
Ting is a super smart sensor! Ting monitors your home’s power quality and provides real-time notifications of power outages, power surges and brownouts that could cause damage to appliances and electronics in your home. Ting monitors the operation and performance of key appliances like your HVAC and provides notifications that help prevent failures that result in inconvenience, discomfort and costly repairs.

Ting monitors the electricity in your home 30 million times every second of every day. This allows Ting to analyze the quality of power delivered to your home at super high resolution. Power quality problems can potentially cause damage to appliances, electronics, or other devices in your home.

The power delivered to your home is typically supplied at 120 volts (V), +/- 10%, so the normal range can be from 108V – 132V. The most common power quality problems are:

Surges: events when voltage spikes to values >132V. The severity of a surge is determined by both the amplitude of the spike (how high did the voltage go), and the time duration of the spike.

Brownouts (sometimes referred to as sags): events when the voltage drops below 108V. The severity of a brownout is determined by both the amplitude of the drop or sag (how low did the voltage go), and the time duration of the drop.

In many cases, a single power quality event, or problem, will not necessarily cause damage (depending on the severity), but an accumulation of power quality problems can lead to damage to important devices in your home. If you are experiencing ongoing power quality events as reported by Ting, you may consider contacting your utility, which supplies your power, to let them know of the problems. You can use your weekly Ting Home Monitoring reports as support.

We have compiled sources where you can learn more information about power quality, and steps that you can take to help prevent damage to your devices.

Download the Whisker Labs Ting app from the Google Play Store or App Store to your smartphone and follow the instructions in the app to install! It takes just a couple of minutes!
For most homes one Ting is enough! However, for homes that have more than one main electric breaker panel (i.e., has its own separate feed from the electric meter or utility) one Ting is required for each main electric breaker panel. If homes have sub-panels that are located within a single physical structure and connected to a single main electric breaker panel, one Ting is enough. If a sub-panel is installed in a detached or remote building a separate Ting will be required for that building (i.e. barn, shed, detached garage). Confirm how many Tings are needed for your home!
For best results, avoid plugging Ting into a kitchen outlet, your main living space or rooms filled with appliances and electronic devices. Do not install in your garage, outdoors, or in any unconditioned environment. It is also not advised to install Ting on a power strip, smart plug or switched outlet. Ting is best installed in an empty wall outlet in a lesser used part of your home.
If an electrical fire hazard is detected by Ting, the Ting Support Team will contact you to coordinate a plan to identify the problem and mitigate the risk. In most cases the risk is not imminent. Depending on the characteristics of the electrical fire hazard detected, an electrician may be dispatched to repair the hazard. You will be provided a $1,000 credit toward the electrician’s service for the identification and repair of the electrical fire hazard identified by Ting.
The $1,000 credit can only be applied to the mitigation of electrical fire hazards identified by Ting, when you are proactively notified by the Ting service of a potential hazard. This credit cannot be used for general electrical work that you would like to have completed in your home. View detailed terms and conditions.
Ting is designed to detect the main precursors to electrical fires, micro-arcs and sparks that develop in faulty wires and devices. Ting does not detect all potential electrical hazards or problems, such as a non-working outlet or switch or ungrounded outlets.
No. Ting helps prevent electrical fires but will not detect or prevent fires started by other means.
No. Ting helps prevent electrical fires only. Fires can be started by many other means and it is very important that you always have working smoke detectors.
No. Ting does not function like a smoke detector. It does not detect the presence of fire. Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs and sparks that develop in faulty wires and devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advance warnings to address these hazards, prior to the hazard starting a fire.
No. The service does not turn off power to your electrical system. If an electrical fire hazard is detected by Ting, the Ting Service Team will contact the homeowner to review a plan to identify the problem and mitigate the risk.
No. Typically, there is a small arc or spark created when you plug in any device or appliance or flip a light switch. These arcs are normal and typically not hazardous. Ting can differentiate between normal, safe arcs and hazardous arcs. You may also see arcing in things like old drill motors. These arcs are detected by Ting, but Ting knows they are not hazardous.
No! Electrical hazards can develop at any time and could take time to develop. By keeping Ting installed you are allowing your electrical network to be monitored for any hazards that may appear over time. It’s like having an electrician on duty 24x7x365!
No. Ting is not powered by a battery, rather plugged in to a grounded outlet for power. Should power be lost, Ting will not function.
The Ting sensor does not have a backup battery to supply power. If there is a power or internet outage in your home, the service will not function.
No. Ting does not provide auditory or visual alerts. If the Ting service detects a potential hazard the homeowner will be notified via app notification, text, email, and/or telephone.
Not usually. Ting must be installed in an area of your home where Wi-Fi is present. Like other IoT devices, the Ting app will guide you and show you how to connect your Ting to your Wi-Fi network. Ting is compatible with 2.4 GHz wireless connections.
For all that Ting does, not much! Ting consumes 80MB of data per day while monitoring your home for electrical fire hazards and monitoring the health of your electrical network. This is a tiny fraction of the bandwidth used to watch a movie online.
Ting is currently designed to work in locations that have single phase/split phase power. So, residential and small-to-medium business locations are perfect locations for Ting to be installed. In the future, Ting will be designed to work in larger commercial buildings that have three phase power.
No. We do not recommend installing Ting in apartments / condominiums at this time. Ting is currently optimized for single family homes and small-to-medium business locations. In the future, Ting will be available for use in apartments and condominiums.
Utility companies deliver voltage to U.S. homes at an average of 120V, but normal ranges can be from 108V to 132V.
No. Ting does not measure power or energy consumption in the home. The Ting sensor measures voltage to monitor your electrical network for electrical fire hazards. Voltage measurements can also be used to monitor key appliances in the home, like your HVAC, to provide usage information and predict faults.
Yes! The Ting app supports the Ting service for multiple locations. Data can be viewed in the app from each location and notifications will be delivered from all locations.
This feature is coming soon!
You can find the WiFi reset instructions in the Ting app. Go to Menu > Help > WiFi Reset.
Not usually. A grounded outlet (3-pronged) is required for Ting.
Fuses are not necessarily a problem. Ting must to be plugged into a 3-prong grounded outlet, which is most likely to be available in the newer part of the home with breakers and not fuses.
Yes, Ting is compatible with all types of electrical wiring.
Ting is being distributed through our partner channels. Please click on the "interested" button on tingfire.com to learn more!
Today, Ting is designed to work in North America. In the future, Ting will be designed to work in countries outside of North America.
Yes! Ting is both UL listed and FCC certified.
The Ting Team is happy to help! You can email us at help@whiskerlabs.com or if you have downloaded the app and installed Ting, you can find more info in Menu > Help.
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