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Ting Home Protection Service
Help protect your family and home from electrical fires from home wiring, faults in devices/appliances, and poor power quality from your electric utility provider.
$99.00
We currently limit online orders to a quantity of one per transaction. If you require more than one, please continue with this purchase, and once completed, initiate a new purchase. We apologize for any inconvenience.
What's Included:
Ting Sensor and app
1st year of Ting monitoring service*
$1,000 lifetime credit for hazard repair
Try Ting Risk-Free. Once you receive your Ting Sensor, download the Ting Sensor app and follow the prompts. Within a few minutes, you're on your way to helping prevent electrical fires across your home. The Ting Fire Safety Team is behind you 24 x 7 x 365 if an electrical fire hazard is detected. And our Customer Care Team is here for you if you have a question or need assistance.
*When purchasing here online from us, the service is $49 annually after the first year; you will receive an email reminder regarding the need to renew as your service anniversary nears. YOU ARE NOT REQUIRED TO RENEW SERVICE AND WILL NOT BE BILLED if you receive Ting for free through your insurance company.
Description
With Ting, you get leading-edge science with a seamless design for a smarter, safer home.
Ting is a revolutionary smart home monitoring service that helps you protect your family and home from the most devastating type of home fire – and is based on several years of development by some of the brightest minds in atmospheric lightning and electromagnetic science.
Reduce your worry about electrical fire hazards that may develop in your electrical system and the systems and appliances you have plugged into it. As well, stop wondering if your electric utility is sending quality power into your home.
Download the Ting Sensor app and follow the instructions. Within 2 minutes, you’re on your way to helping prevent electrical fires across your home. Ting also identifies electrical utility power issues, helping you prevent device damage and other safety issues within your home and in the community.
While working to keep you safe, the companion Ting Sensor app informs you about important events. The Ting Fire Safety Team is behind you 24 x 7 x 365 in the event an electrical fire hazard is detected, and our Customer Care Team is here for you if you have a question or need assistance.
The Ting sensor is proudly designed in the U.S.A.
The Ting Sensor App is designed and built in the U.S.A.
Our Monitoring Team is entirely based in the U.S.A.
*Not all fires that are traditionally classified as ‘electrical’ in nature can be prevented by Ting. Statistically, Ting has demonstrated across hundreds of thousands of homes the ability to reliably prevent a large portion of electrical fires, between 75 and 80%.
Features & Pricing
What’s Included:
- One (1) Ting plug-in sensor¹: DIY, no professional installation required
- Ting Sensor smartphone app on iOS or Android
- 1st Year of Ting Monitoring Service (*see details below)
Note – if you received Ting through your insurance company, please refer to their program details for the length of Service - $1,000 remediation credit
- Lifetime sensor warranty
Details:
- 24 x 7 x 365 monitoring and hazard detection for your home’s electrical system and devices connected to it
- Live Ting Agent contact in the event of a suspected electrical fire hazard
- $1,000 service credit for electrical hazard remediation – we cover the cost of repair²
- Remediation coordination by Ting Fire Safety Team and access to Ting-Certified Electrician Network
- Lifetime Ting sensor hardware warranty²
- Real-time notifications via companion app: electrical fire hazard, power outage and restoration, power sags and surges, internet outages, and more.
- *Annual monitoring service included for the first year; fee is just $49 after the first year, billed annually
Note – if you received Ting through your insurance company, this annual service fee does not apply. Please refer to your insurance company’s program details. - The Ting Sensor is proudly UL approved3 and FCC Certified
- 30-day money-back guarantee – try Ting risk-free4
1 Most homes require only one Ting Sensor. Click here to see if you may need more than one for your home.
2 Terms and conditions apply, see terms of use.
3 The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting’s efficacy or performance.
4 Terms and conditions apply, please see our return policy.
DIY Installation
Ting is a snap to install.
What is needed:
- An available indoor outlet, preferably in a less-used part of the home. Ting will be plugged directly into the outlet.
- Broadband Internet service – required for your Ting Sensor to securely communicate with the Ting cloud servers. Learn more here about Internet requirements.
- Wireless (Wi-Fi) network access – you’ll be prompted to select your wireless network and authenticate to connect your Ting Sensor. Learn more here about Wi-Fi requirements.
- Whisker Labs Ting Sensor smartphone app downloaded to your iOS or Android phone or tablet
- Your email at the ready – a verification code will be sent to the email you specify during setup (check your spam folder if you don’t readily see it)
- No batteries (ever)
Instructions:
- Download the Ting Sensor app.
- Locate your desired outlet for Ting; Outlet extenders, power strips, or extension cords should not be used. Please do not plug in your Ting Sensor until prompted by the installation process in the Ting Sensor app.
- Launch the app and follow the registration and installation process – you’ll plug the Ting Sensor directly into the outlet when prompted by the app.
Refer to the Ting Manual included with your Ting Sensor, or click here to view it online.
Specifications
Ting Sensor
Ratings
Voltage: 120VAC
Frequency: 60Hz
Current:
0.050A typical, 0.120A Max (Models WL-T-3000-R04 and R05)
0.030A (Model WL-T-3000-R07)
Voltage Fluctuations: +/- 10% of nominal voltage
Overvoltage: Overvoltage Category II
Radio
Standard: Wi-Fi – 802.11b/g/n
Frequency: 2.4GHz
Environmental
Operating Temperature: 5C to 45C
Storage Temperature: 0C to 60C
Humidity Range: 0-80% RH
Max Altitude: 2000m
Pollution Degree: 2
Mechanical
4.11” x 2.23” x 1.52”, 5oz
Compliance
Safety Standard: UL 61010-1
Radio: FCC, FCC ID:
Contains 2AQNW-TINGM1 (Model WL-T-3000-R04 )
Contains O7P-4343 (Models WL-T-3000-R05 and -R07)
Our Commitment
For well over 125 years, electricity has fueled our lives. Still, it has also proven to be both mysterious and often dangerous – taking the form of silent and horrible fires that catch homeowners off guard. As it turns out, each hidden electrical fault generates unique but exceedingly tiny signals that indicate something’s not right. Up until now, these signals were largely undetectable, let alone from a simple plug-in sensor.
Our passion and our purpose were solidified by a devastating electrical fire experienced within our Whisker Labs family. Quite simply, we want to help put an end to electrical fires.
We’re thrilled about how Ting has performed for homeowners to date. However, we recognize Ting’s technology is different from other smart home technology such as video doorbells and smart thermostats. Ting is the first major development in fire safety since smoke detectors’ mass-production in the 1970s – a statement we wouldn’t be able to make if we had not created Ting to provide a very simple user experience. And one that is designed to perform for the life of your home.
Your Safety
- We take seriously your decision to help protect your family and home with Ting.
- Our mission is wholly focused on your safety by helping prevent the most devastating type of home fire.
- We would never share technology with homeowners if it were not proven, safe, and easy to implement. We’ve leveraged nearly two decades of research and testing into the development of Ting.
- Equally, we would never share technology that irritates. Ting expertly distinguishes between everyday ‘man-made’ arcing (motors, switches) and arcing ‘in the wild’ from true hazards – so you won’t be bothered with nuisance alarms.
Your Privacy
- We hold solemn our responsibility to safeguard your privacy. This begins with our ‘security by design’ approach and is bolstered by our privacy policy.
- We are not in the business of selling your personal data to 3rd parties. Ting protects our homes as well – and we wouldn’t want our data shared, either.
- We are not in the business of employing your data in the service of anything outside of hazard detection, prevention, home safety and grid safety.
- Important resources where you can learn more:
- Frequently-asked questions about security
- Our privacy policy
- For California residents, our CA privacy disclosures can be found here.
Our Transparency
- You can always expect transparency and honesty from us; we recognize we must earn your trust every day.
- Zero conflicts of interest. We are in the business of providing peace of mind, not generating referrals for contractors.
- Our Ting-certified contractor network consists of local, reputable contractors that you may recognize. This network is fully independent: there are no incentives or ‘side agreements’.
- Contractors are (and must remain) in good standing with the business community and homeowners at large.
- Not all fire hazards require an electrician for remediation, but if required, Ting includes a $ 1,000 lifetime credit to apply toward contractor labor should a fire hazard identified by Ting require a licensed electrician.
- Not all hazards require a professional for repair. When repair is necessary, we never send a contractor without first working with you, and only then, if we have your approval. Our customer testimonials highlight this key distinction.
What you'll need for Ting service in your home
Broadband internet
service in your home
(excludes satellite, dial-up or metro Wi-Fi)
Wireless home network
for your Ting Sensor
(must be secure, open Wi-Fi is not supported)
Smartphone* to run the
Ting Sensor app
(*Apple, Android or Apple iPad)
Our Promise:
We're confident you'll enjoy increased peace of mind with Ting. If you are not completely satisfied for any reason we will gladly issue a full refund within 30 days of service activation*
*Conditions apply. Please see our Return Policy.
*The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting's efficacy or performance.
(verified owner) –
I like the idea of my electrical system is being monitored.
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(verified owner) –
I really had no idea if Ting would help me but I was offered the service for free through my homeowner’s insurance. I had it set up for a few weeks before I got a notification of a fire hazard. I received text messages first and then an email telling me of the severity of the situation. The email even had a template of a letter for me to use when I talked to the utility company. I called my utility company and explained the situation using the letter template and the texts. They told me that someone would be out to check it out. I wasn’t home but they must have come by and fixed it because I received and email from Ting that everything was resolved. When I received my weekly email report it showed that I had 65 power surges last week which goes to show that there absolutely was a problem that I wouldn’t have know about except for Ting,
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(verified owner) –
My insurance company introduced Ting to me. I am all for anything that will alert me to any potential disaster. A Ting representative contacted me to alert me to a potential fire. She had me go around my house unplugging everything that was plugged in one at a time until we found the problem. She identified a lamp in my dining room that was the problem. She had me change the light bulbs in the lamp. I did what I was told, and the problem was resolved. She said she would monitor the outlet for forty-eight hours to see if the outlet remained safe, and if it didn’t show any problems, she would remove the hazard alert. She called me today to say everything looked good and the hazard alert would be removed. The thing that impressed me was she wouldn’t give up until the problem was found. I can’t tell you the peace of mind I have knowing that my house is monitored for electrical hazards. I never would have known the problem without Ting. Thank you, Ting, for taking care of me.
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(verified owner) –
I received an email and text message alerting me of a potential fire hazard. After a quick phone call and running a few simple tasks with the Ting team, it was discovered that I had a legitimate issue. Then, Ting took over. They set up an appointment with a local electrician to resolve our problem. The electrician and Ting worked together and resolved my issue with little interaction from me.
Plus, once the electrician left our property, they continued to monitor our home to ensure all was corrected … It was!
Thank you Ting for keeping us safe and for making this entire process super easy!
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(verified owner) –
Loose neutral coming into house. Power company said everything was fine. Electrician sent by Ting showed me it wasn’t! He was able to show me just what a loose neutral was and show how it was causing high voltage spikes. Replaced the outside box for me and fixed a major fire hazard. Ting covered the first $1000. Couldn’t be happier or feel safer. The electrician was amazed that the little Ting device was able to pinpoint the hazard. I used to be sceptical, but Ting and their staff came through big time!
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(verified owner) –
Ting detected arcing in my garage door opener light that I thought was just a failing light bulb. After replacing the bulb the arcing Discontinued.
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(verified owner) –
Ahmed from Ting called me to alert me that they were seeing arcing activity in our home. They suspected a pet bed was the culprit and indeed a heated cat bed was on the wall in question. We unplugged the bed and the arcing stopped. After a few days, we tried it again followed by an immediate call from Ahmed that arcing had returned. We replaced the cat bed and now all is well. It’s good to know that Ahmed/Ting is this engaged in protecting our home round the clock. Thanks to State Farm for providing this valuable service to policyholders!
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(verified owner) –
The hazard was low voltage, I was notified by the Ting Rep, John Johns by email and I called in and spoke to him. We did a test and found out the breaker to my microwave was weak and sizzled when it was on. I got an electrician out and the whole box needed to be replaced. Thanks for saving my house from burning down.
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(verified owner) –
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(verified owner) –
I was notified via text and a phone call. Getting notified of a hazard is rather scary but once I got the chance to talk to Nick who explained what the possible cause was I felt a lot better. He walked me through testing of my electric panel to discover which circuit was causing the issue and once we found that they cam to the conclusion that a surge protector on my refrigerator was the probable cause. They continued to monitor this and after 72 hours of no major issues with it deemed it safe. I would have never know about this issue and will probably replace that surge protector. Having ting has really given me piece of mind and I am happy State Farm introduced me and works with ting. Shout out to Nick for making me feel safe!
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