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Ting Home Protection Service
Help protect your family and home from electrical fires from home wiring, faults in devices/appliances, and poor power quality from your electric utility provider.
$99.00
We currently limit online orders to a quantity of one per transaction. If you require more than one, please continue with this purchase, and once completed, initiate a new purchase. We apologize for any inconvenience.
What's Included:
Ting Sensor and app
1st year of Ting monitoring service*
$1,000 lifetime credit for hazard repair
Try Ting Risk-Free. Once you receive your Ting Sensor, download the Ting Sensor app and follow the prompts. Within a few minutes, you're on your way to helping prevent electrical fires across your home. The Ting Fire Safety Team is behind you 24 x 7 x 365 if an electrical fire hazard is detected. And our Customer Care Team is here for you if you have a question or need assistance.
*When purchasing here online from us, the service is $49 annually after the first year; you will receive an email reminder regarding the need to renew as your service anniversary nears. YOU ARE NOT REQUIRED TO RENEW SERVICE AND WILL NOT BE BILLED if you receive Ting for free through your insurance company.
Description
With Ting, you get leading-edge science with a seamless design for a smarter, safer home.
Ting is a revolutionary smart home monitoring service that helps you protect your family and home from the most devastating type of home fire – and is based on several years of development by some of the brightest minds in atmospheric lightning and electromagnetic science.
Reduce your worry about electrical fire hazards that may develop in your electrical system and the systems and appliances you have plugged into it. As well, stop wondering if your electric utility is sending quality power into your home.
Download the Ting Sensor app and follow the instructions. Within 2 minutes, you’re on your way to helping prevent electrical fires across your home. Ting also identifies electrical utility power issues, helping you prevent device damage and other safety issues within your home and in the community.
While working to keep you safe, the companion Ting Sensor app informs you about important events. The Ting Fire Safety Team is behind you 24 x 7 x 365 in the event an electrical fire hazard is detected, and our Customer Care Team is here for you if you have a question or need assistance.
The Ting sensor is proudly designed in the U.S.A.
The Ting Sensor App is designed and built in the U.S.A.
Our Monitoring Team is entirely based in the U.S.A.
*Not all fires that are traditionally classified as ‘electrical’ in nature can be prevented by Ting. Statistically, Ting has demonstrated across hundreds of thousands of homes the ability to reliably prevent a large portion of electrical fires, between 75 and 80%.
Features & Pricing
What’s Included:
- One (1) Ting plug-in sensor¹: DIY, no professional installation required
- Ting Sensor smartphone app on iOS or Android
- 1st Year of Ting Monitoring Service (*see details below)
Note – if you received Ting through your insurance company, please refer to their program details for the length of Service - $1,000 remediation credit
- Lifetime sensor warranty
Details:
- 24 x 7 x 365 monitoring and hazard detection for your home’s electrical system and devices connected to it
- Live Ting Agent contact in the event of a suspected electrical fire hazard
- $1,000 service credit for electrical hazard remediation – we cover the cost of repair²
- Remediation coordination by Ting Fire Safety Team and access to Ting-Certified Electrician Network
- Lifetime Ting sensor hardware warranty²
- Real-time notifications via companion app: electrical fire hazard, power outage and restoration, power sags and surges, internet outages, and more.
- *Annual monitoring service included for the first year; fee is just $49 after the first year, billed annually
Note – if you received Ting through your insurance company, this annual service fee does not apply. Please refer to your insurance company’s program details. - The Ting Sensor is proudly UL approved3 and FCC Certified
- 30-day money-back guarantee – try Ting risk-free4
1 Most homes require only one Ting Sensor. Click here to see if you may need more than one for your home.
2 Terms and conditions apply, see terms of use.
3 The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting’s efficacy or performance.
4 Terms and conditions apply, please see our return policy.
DIY Installation
Ting is a snap to install.
What is needed:
- An available indoor outlet, preferably in a less-used part of the home. Ting will be plugged directly into the outlet.
- Broadband Internet service – required for your Ting Sensor to securely communicate with the Ting cloud servers. Learn more here about Internet requirements.
- Wireless (Wi-Fi) network access – you’ll be prompted to select your wireless network and authenticate to connect your Ting Sensor. Learn more here about Wi-Fi requirements.
- Whisker Labs Ting Sensor smartphone app downloaded to your iOS or Android phone or tablet
- Your email at the ready – a verification code will be sent to the email you specify during setup (check your spam folder if you don’t readily see it)
- No batteries (ever)
Instructions:
- Download the Ting Sensor app.
- Locate your desired outlet for Ting; Outlet extenders, power strips, or extension cords should not be used. Please do not plug in your Ting Sensor until prompted by the installation process in the Ting Sensor app.
- Launch the app and follow the registration and installation process – you’ll plug the Ting Sensor directly into the outlet when prompted by the app.
Refer to the Ting Manual included with your Ting Sensor, or click here to view it online.
Specifications
Ting Sensor
Ratings
Voltage: 120VAC
Frequency: 60Hz
Current:
0.050A typical, 0.120A Max (Models WL-T-3000-R04 and R05)
0.030A (Model WL-T-3000-R07)
Voltage Fluctuations: +/- 10% of nominal voltage
Overvoltage: Overvoltage Category II
Radio
Standard: Wi-Fi – 802.11b/g/n
Frequency: 2.4GHz
Environmental
Operating Temperature: 5C to 45C
Storage Temperature: 0C to 60C
Humidity Range: 0-80% RH
Max Altitude: 2000m
Pollution Degree: 2
Mechanical
4.11” x 2.23” x 1.52”, 5oz
Compliance
Safety Standard: UL 61010-1
Radio: FCC, FCC ID:
Contains 2AQNW-TINGM1 (Model WL-T-3000-R04 )
Contains O7P-4343 (Models WL-T-3000-R05 and -R07)
Our Commitment
For well over 125 years, electricity has fueled our lives. Still, it has also proven to be both mysterious and often dangerous – taking the form of silent and horrible fires that catch homeowners off guard. As it turns out, each hidden electrical fault generates unique but exceedingly tiny signals that indicate something’s not right. Up until now, these signals were largely undetectable, let alone from a simple plug-in sensor.
Our passion and our purpose were solidified by a devastating electrical fire experienced within our Whisker Labs family. Quite simply, we want to help put an end to electrical fires.
We’re thrilled about how Ting has performed for homeowners to date. However, we recognize Ting’s technology is different from other smart home technology such as video doorbells and smart thermostats. Ting is the first major development in fire safety since smoke detectors’ mass-production in the 1970s – a statement we wouldn’t be able to make if we had not created Ting to provide a very simple user experience. And one that is designed to perform for the life of your home.
Your Safety
- We take seriously your decision to help protect your family and home with Ting.
- Our mission is wholly focused on your safety by helping prevent the most devastating type of home fire.
- We would never share technology with homeowners if it were not proven, safe, and easy to implement. We’ve leveraged nearly two decades of research and testing into the development of Ting.
- Equally, we would never share technology that irritates. Ting expertly distinguishes between everyday ‘man-made’ arcing (motors, switches) and arcing ‘in the wild’ from true hazards – so you won’t be bothered with nuisance alarms.
Your Privacy
- We hold solemn our responsibility to safeguard your privacy. This begins with our ‘security by design’ approach and is bolstered by our privacy policy.
- We are not in the business of selling your personal data to 3rd parties. Ting protects our homes as well – and we wouldn’t want our data shared, either.
- We are not in the business of employing your data in the service of anything outside of hazard detection, prevention, home safety and grid safety.
- Important resources where you can learn more:
- Frequently-asked questions about security
- Our privacy policy
- For California residents, our CA privacy disclosures can be found here.
Our Transparency
- You can always expect transparency and honesty from us; we recognize we must earn your trust every day.
- Zero conflicts of interest. We are in the business of providing peace of mind, not generating referrals for contractors.
- Our Ting-certified contractor network consists of local, reputable contractors that you may recognize. This network is fully independent: there are no incentives or ‘side agreements’.
- Contractors are (and must remain) in good standing with the business community and homeowners at large.
- Not all fire hazards require an electrician for remediation, but if required, Ting includes a $ 1,000 lifetime credit to apply toward contractor labor should a fire hazard identified by Ting require a licensed electrician.
- Not all hazards require a professional for repair. When repair is necessary, we never send a contractor without first working with you, and only then, if we have your approval. Our customer testimonials highlight this key distinction.
What you'll need for Ting service in your home
Broadband internet
service in your home
(excludes satellite, dial-up or metro Wi-Fi)
Wireless home network
for your Ting Sensor
(must be secure, open Wi-Fi is not supported)
Smartphone* to run the
Ting Sensor app
(*Apple, Android or Apple iPad)
Our Promise:
We're confident you'll enjoy increased peace of mind with Ting. If you are not completely satisfied for any reason we will gladly issue a full refund within 30 days of service activation*
*Conditions apply. Please see our Return Policy.
*The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting's efficacy or performance.
(verified owner) –
We had a notice from Ting we we experiencing excess power from our utility company. The notice recommended we contact the utility company immediately which we did and they came out and found a neutral ground was arcing from squirrels chewing the installation. FIXED!!!!! The utility company repairman said he was aware of Ting and said everyone should have one.
Our Ting unit was supplied by State Farm Insurance. Our experience was more than expected and communicating with Ting was very reassuring.
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(verified owner) –
Well what can I say, I’m a licensed Master electrician and the service I received from Ting was spot on. They handled the issue with precision expertise that followed the National Electrical Code requirements. Nelson (Engineer) was very helpful and professional.
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(verified owner) –
We were having solar panels installed, and during the process I got a Ting notification that there was a fire hazard at my house, and I reached out to the installers and they came and found a ground wire that needed to be repaired. We are using Ting currently through our insurance company, state farm.
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(verified owner) –
Fire
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(verified owner) –
Couldn’t find anything wrong,was supplied by state farm
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(verified owner) –
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(verified owner) –
Thank you for staying with the electrical problem (provided by John’s Insurance Agency, Arcadia CA) through the completion of the fixit problem.
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(verified owner) –
I was notified via text that there was a fire hazard and I should call my provider immediately. There were no signs of any issues (flickering lights, etc) but I called Oncor right away as advised. Within an hour, they had a crew on site who determined that the issue was with their transformer. They had the issue repaired very quickly. There were a total of three buildings in our community affected. Thanks to TING, the equipment was repaired before anyone else was even aware there was a problem.
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(verified owner) –
In early September, I started getting alerts from my ting app detecting some wild swings in voltage, but it was intermittent. We also noticed LED lights flickering even without the ting alerts. Usually, the power to our home is relatively steady based on the weekly ting reports. The situation slowly got worse. Eventually, I was on travel and got an alert from the app saying there was a fire risk and notifying me that the problem was in a utility system feeding our home power. Shaina in the ting call center contacted me and remained my representative throughout getting this resolved. I contacted our power company, Exelon/Pepco, and they sent a crew out to check it while I was away. They didn’t notice the problem on their visit, but I saw it persisting via the ting app. Shaina was extremely helpful in advising on working with the utility to get them to install a monitoring system and inspect the lines and transformer on our block. She stayed on this until it was resolved, including calling and texting me over the weekend. This is the second time we have had a similar problem in three years. During the first incident, (Whisker Labs) reached out to me with a complete diagnosis and a likely source, which I informed Exelon/Pepco about. It took multiple visits until a curious lineman looked at the Whisker Labs email and ting app data and followed the advice to look for a loose neutral wire on the local transformer feeding our home. He found it, fixed it in minutes, and we have had no problems until the recent incident above. I am an enthusiastic fan of Whisker Labs and their ting service. I initially subscribed independently, and then my home insurer, State Farm, offered the service as a free feature of their home insurance. I highly recommend ting and their commitment to super customer service and resolving safety issues.
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(verified owner) –
We came home from vacation and I received a text that seemed suspicious. I went into the TING app on my phone and the notice was also there so I knew it wasn’t a scam. I called the TING rep Sheinna and she walked me through a process to find the problem. She was very helpful, understanding and thorough. The issue was a faulty timer on our bedroom light and we were lucky that a fire didn’t start while we were away. Thanks to the TING monitoring they caught the problem before any disaster. Thank you Sheinna and the entire TING team!!
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