It is very easy.  Ting is designed to be entirely do-it-yourself (DIY) no matter your 'skill' level. 

The Ting Sensor app guides you through the 2-minute process.  Professional installation is never required.

No.  Ting is a smart home service with an intelligent plug-in sensor at its core.  The Ting Sensor app facilitates the installation of the sensor and keeps you in the know.  Most importantly, the service includes 24x7 monitoring and full engagement with you in the event of a fire hazard.

Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they develop into an electrical fire.

The Ting Sensor app is required to (1) install Ting and (2) keep you informed.  This app must be installed on a smartphone or compatible smart device. 

Your Ting sensor requires a Wi-Fi connection to access the internet and communicate with the secure Ting servers.  While most of the smart data processing occurs on the Ting sensor itself, it checks in with the Ting servers regularly and sends additional signal data in the event a hazard condition is suspected.  Wi-Fi also is required for the secure Ting servers to keep your Ting sensor firmware up to date and secure.

The Ting sensor silently measures voltage on the home electrical network.  The sensor does not contain any other sensor technology such as microphones, cameras, or motion detectors.

While no technology is infallible, Ting has a proven track record.  Over the past several years, tens of thousands of homes and tens of millions of monitoring hours, Ting has not generated any false alarms for homeowners.  This means when Ting alerts you of a hazard, it is very likely real. 

No hazards on Day 1 is always a good thing.  However, Ting is a long-term monitoring solution for the life of your home. Whether your home is old or new, electrical hazards can develop at any time from age, use, wear, deterioration, vibration, DIY projects, water leaks, and so on.  And, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption and other factors. By keeping Ting installed, you afford your electrical network expert monitoring for any hazards that may appear over time.  It is like having a diligent electrician on duty 24x7x365.

Definitively, no.  Whisker Labs would quickly lose homeowners' trust and business if they employed a practice of identifying hazards that would not be considered a potential fire or safety threat.

Failure to respond and adequately remediate fire hazards could result in a fire, electric shock, injury, death or severe damage to, or loss of your home.  In many cases, remediation of the hazard simply involves halting the use of an offending device, such as a heating blanket, sump pump, lamp, or pet feeder (all of these are real examples, among many more).  In other cases, a hazard requires professional remediation.  Put another way, not all electrical fire hazards identified by Ting need a licensed electrician to correct the hazard condition.  However, if the Ting Care team does contact you, it is because we've identified a legitimate hazard.

Refusing to address a hazard runs contrary to the spirit of the service.  The Ting service is designed to help keep you and your home safe from electrical fire hazards.  When Whisker Labs provides instructions or otherwise recommends repairs for an electrical fire hazard, they do so only after expert and professional consideration of all factors, including your safety and security.  Regardless, you have the right to refuse to address a hazard identified by Ting.  It is essential to know that if you decide not to follow instructions/recommendations to remediate a hazard, this may impact Whisker Labs' ability to continue providing you the service and reasonably monitor the health of your home's electrical system.  As such, Whisker Labs may elect to cancel your service per Whisker Labs’ Ting Service Terms here.

Not all electrical fire hazards identified by Ting require a licensed electrician to correct the hazard condition. In many cases, remediation of the hazard simply involves halting the use of an offending device, such as a heating blanket, sump pump, lamp, or pet feeder (all of these are real examples, among many more).  In other cases, a hazard requires professional remediation. 

Ting is a full concierge service. If Ting detects a potential fire hazard in your home you will receive: (1) an App Notification, (2) a personal text from a Ting Fire Operations Engineer, (3) a personal phone call from a Ting Fire Operations Engineer, and (4) an personal email. Our highly trained Ting Operations Engineer will walk you through details on the hazard that Ting has discovered and a plan to resolve/mitigate the hazard. If needed, a Ting Certified License Electrician will be dispatched (In full coordination with you) to help find and fix the problem. Ting will cover up to $1,000 of the contractor effort, which almost fully covers all costs – meaning you will typically not pay anything.

Whisker Labs works with an extensive network of authorized independent licensed contractors across the United States trained to find, diagnose, and fix the types of hazards that Ting identifies.

No.   When on-site service is recommended, in no event will an authorized contractor be scheduled without your written or verbal consent and approval. 

Whisker Labs refers to this as their network of 'authorized independent contractors.'  Meaning, all contractors are professionally licensed and bonded and provide electrical services in your local area. Importantly, they have been introduced to Ting and have been trained on how Ting works.  Yet, they remain independent from Whisker Labs.  The Ting Service is about safety, not repair referrals.  Simply, Whisker Labs is not compensated for referring repair services, nor does Whisker Labs' sell leads' for repair services.  And with the exception of administering your service credit that comes with the Service, Whisker Labs' Authorized Independent Contractors are not compensated by Whisker Labs.

No, Whisker Labs nor State Farm make money when professional mitigation is required. As mentioned above, the Ting Service is about safety, not repair referrals.  In fact, labor for professional mitigation service is a cost covered under the State Farm free Ting Program's service credit of up to $1,000.  See more here regarding Whisker Labs’ Ting Service Terms.

No.  Unless You explicitly request otherwise during remediation, Whisker Labs-authorized independent contractors have agreed to execute necessary repairs only. They won't provide or otherwise solicit products or services not required to remediate the Ting-identified fire hazard.

Whisker Labs realizes you may prefer to use your own licensed contractor, who may not already be a Whisker Labs authorized, independent contractor.  If service is required to repair a Ting-identified fire hazard, you have the right to use your preferred licensed contractor.  Whisker Labs would need to coordinate directly with your contractor.  You can read more about the use of your own electrician here in Whisker Labs’ Ting Service Terms.

Whisker Labs utilizes special remote diagnostic tools along with real-time data from your Ting sensor during on-site service.  Whisker Labs moderates the diagnostic process via phone consultation with the on-site contractor.  While Whisker Labs does not direct the contractor in their methods or process, the moderation they provide is an integral part of the service and ensures expedient hazard identification and accurate post-repair confirmation. 

Yes. If an electrical fire hazard is known to be on your electrical service's utility side, your utility provider is ordinarily responsible for the repair and associated cost. In this case, Whisker Labs will provide you guidance on how to engage your utility and get the required attention for your home's electrical supply and connection to your utility provider's electric distribution system.

All electronic devices emit some level of EMF. The Ting sensor emits very little compared to most other devices.  It consumes very little power and uses standard Wi-Fi to transmit data. Any EMF from the sensor is a very small fraction (practically zero) of what is emitted by other devices such as a laptop or cell phone.