Electrical fires are often the most devastating type of house fire. Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards, prior to the hazard starting an electrical fire. Learn more here.

No.  Ting is exclusively designed as a 24x7 monitoring service for your home's electrical system, with the Ting sensor at the heart of the service.  The Ting sensor/app is not sold as a stand-alone device.

The Ting service includes a Ting sensor, which is a fully DIY install (only takes 2 minutes to install), a free mobile app, ongoing home monitoring and notifications about the health of your home for the term of the license. Included in the service is a $1,000 credit which will be applied toward the identification and repair of an electrical fire hazard detected by Ting.

Yes.  The first year of service is included in the initial cost.  Each year thereafter $99 retail for each sensor.  You can see if your home is one of the relatively few that require more than one sensor here.

We've designed the service so you don't have to worry about any other incremental costs - no special batteries (Ting does not require batteries) or other extraneous service charges.

Plus, as long as your subscription is active, there is no cost to replace the Ting sensor should it ever fail.

The heart of the Ting service is the super-smart sensor. Ting monitors your home's power quality and provides real-time notifications of power outages, power surges, and brownouts that could cause damage to appliances and electronics in your home. Ting also provides real-time warnings for severe weather that could impact your home.

If an electrical fire hazard is detected by Ting, the Ting Support Team will contact you to coordinate a plan to identify the problem and mitigate the risk. In most cases, the risk is not imminent. Depending on the characteristics of the electrical fire hazard detected, an electrician may be dispatched to repair the hazard. You will be provided a $1,000 credit toward the electrician's service for the identification and repair of the electrical fire hazard identified by Ting.

The $1,000 credit can only be applied to the mitigation of electrical fire hazards identified by Ting, when you are proactively notified by the Ting service of a potential hazard. This credit cannot be used for general electrical work that you would like to have completed in your home. Please click here for detailed terms and conditions.

Yes, your home absolutely requires smoke detectors. Ting helps prevent electrical fires from starting in the first place; Ting does not alert you when a fire in the home is present. Fires can be started by many other means and it is very important that you always have working smoke detectors.

No. Ting does not function the same as a smoke detector. Ting does not detect the presence of an active fire. Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty devices or appliances. These signals usually develop over weeks and months, so Ting is designed to provide you with advance warnings to address these hazards, prior to the hazard starting a fire.

If there are signs of an active fire in your home and/or your smoke detectors are alarming, please exit your home to safety and dial 911 immediately for assistance.

No. The service does not turn off power to your electrical system. If an electrical fire hazard is detected by Ting, the Ting Service Team will contact the homeowner to review a plan to identify the problem and mitigate the risk.

No. Typically, there is a small arc or spark created when you plug in any device or appliance or flip a light switch. These arcs are normal and typically not hazardous. Ting can differentiate between normal, safe arcs and hazardous arcs. You may also see arcing in things like old drill motors. These arcs are detected by Ting, but Ting knows they are not hazardous.

No. Electrical hazards can develop at any time and could take time to develop. By keeping Ting installed you are allowing your electrical network to be monitored for any hazards that may appear over time. It is like having an electrician on duty 24x7x365.

No. The Ting sensor is not powered by a battery, nor does it require a backup battery.  Rather, the Ting sensor is plugged into a grounded outlet for power.

Should power be lost to your home, the Ting sensor will not function - but will resume functioning once power is restored, and will reconnect to your Wi-Fi once your router powers up.

Naturally, with no power in the home, there is no need for electrical fire hazard detection.

The Ting sensor does not have a backup battery to supply power. If there is a power or internet outage in your home, the service will not function. Typically, Ting is able to provide a notification that a power outage has happened before Ting loses power.

Naturally, with no power in the home, there is no need for electrical fire hazard detection.

No. Ting does not provide auditory or visual alerts. If the Ting service detects a potential hazard the homeowner will be notified via app notification, text, email, and/or telephone.

No. Ting does not measure power or energy consumption in the home. The Ting sensor measures voltage to monitor your electrical network for electrical fire hazards. Voltage measurements can also be used to monitor key appliances in the home, like your HVAC, to provide usage information and predict faults.

No. A breaker typically trips when there is a "short" or overload condition in a circuit's wiring. This is why you have circuit breakers to provide for safety in these situations. Ting is not designed to detect short circuits which can cause breakers to trip.

Ting monitors the entire electrical system of your home, not just the outlet the sensor is plugged into - or the circuit it is on.  Once plugged in and installed, Ting detects hazardous arcing on all home circuits regardless of voltage - 120V or 240V.

Note:  The majority of homes have a single main electrical panel - one Ting is sufficient in these situations, even if a subpanel is also present in the same physical structure (in other words, the subpanel is not in a barn, shed or detached garage).

However, for homes that have more than one main electric breaker panel (i.e., has its own separate feed from the electric meter or utility) one Ting is required for each main electric breaker panel. As well, if a sub-panel is installed in a detached or remote building a separate Ting will be required for that building (i.e. barn, shed, detached garage).

Please click here to confirm how many Tings are needed for your home.

No. The Ting Service is intended to detect micro-arcs and anomalies in an electrical circuit that may present an electrical fire hazard. These micro-arcs and anomalies tend to occur intermittently and grow in magnitude and frequency with time, but will not necessarily trip your home's circuit breakers. Electricity is a complex phenomenon and the Ting service cannot detect all potential electrical fire hazards. No guarantee is made that the service will warn against all potential hazards posed by electrical systems.

Ting is designed to detect the main precursors to electrical fires, namely micro-arcs, and sparks that develop in faulty wires and devices. Ting does not detect all potential electrical hazards or problems, such as a non-working outlet or switch or switches, or "shorts" which could cause circuit breakers to trip (that is, "turn off").

No. Ting helps prevent electrical fires but will not detect or prevent fires started by other means, such as most kitchen fires, battery fires, fires caused by smoking, or fires caused by candles or wildfires.

Ting will also not prevent all possible electrical fires. For example, if an outlet or power strip is overloaded to the point that it overheats to start a fire, it is unlikely that Ting will detect this situation. Your home electrical panel circuit breakers are designed to trip (that is, turn off) in this type of overload condition.

It depends. Flickering lights can be due to a number of causes.

Generally, flickering lights are an indication of a potential problem. Sometimes flickering lights are caused by a damaged wire or loose connection, or a loose bulb, which Ting will often detect as this could be an electrical fire hazard.

Sometimes, lights can flicker when the power to your home provided by your electricity provider (also referred to as 'utility') is of poor quality, or when large appliances turn on (like your HVAC). In these cases, depending on the severity of the power quality problem, you may receive a power quality notification (with brownout being the most likely indication).

In any case, if your home is experiencing flickering lights, you should address it as a potential problem. Feel free to contact the Ting Support Team at help@whiskerlabs.com.

Click here to learn more about common signs of electrical problems.

No.  Home surge protection installed at the main electrical panel will not impact the operation of Ting.

You'll need a Ting Sensor and Ting app, and a suitable outlet identified.

• Download the Whisker Labs Ting Sensor app from the Google Play Store or App Store to your smartphone.
• When you launch the app, you'll be presented with instructions that will guide you through the process. It takes just a couple of minutes.
• Be sure to have a suitable outlet in mind before you begin the installation process.

Ting is a very easy and quick installation. Before you begin, be sure that:

1. Location: You have located a suitable power outlet for Ting.
2. Wi-Fi: You have your Wi-Fi password handy
3. Smart Phone/Tablet:
   • Location services are enabled.
     NOTE: for users installing the Ting Sensor app on an Android phone, select the "High Accuracy" setting when enabling location services.
   • Bluetooth is enabled

Please first review the following guidelines to ensure proper operation of your Ting sensor:

• Ting must be plugged directly into a normal 120V outlet.  Do not install Ting on a power strip, smart plug or switched outlet (an outlet that is controlled by a wall switch).
• Ting is best installed in an empty wall outlet in a lesser-used part of your home.
• Avoid plugging Ting into a kitchen outlet, your main living space or rooms filled with appliances and electronic devices.
• Do not install in your garage, outdoors, or in any unconditioned environment.

For the majority of homes, one Ting is sufficient. However, for homes that have more than one main electric breaker panel (i.e., has its own separate feed from the electric meter or utility) one Ting is required for each main electric breaker panel. If homes have sub-panels that are located within a single physical structure and connected to a single main electric breaker panel, one Ting is enough. If a sub-panel is installed in a detached or remote building a separate Ting will be required for that building (i.e. barn, shed, detached garage). Please click here to confirm how many Tings are needed for your home.

Yes. The Ting app supports the Ting service for multiple locations. Data can be viewed in the app from each location and notifications will be delivered from all locations. Examples include a vacation home, rental home or the home of other family members living independently, such as seniors.

Not usually. A grounded outlet (3-pronged) is required for Ting.

No. Ting can typically monitor the entire electrical network of your home from one outlet. There is no need to move Ting once it has been installed unless instructed to do so by the Ting Support Team, or if your Wi-Fi signal proves to be unreliable in that location.

If your house has more than one main breaker panel, you may require more than one Ting. You can check here to see if you might need more than one Ting for your home.

Ting is intended to stay in the original home in which it was installed, as all service terms and conditions apply to the original home in which Ting was installed.

Additionally, electrical hazards can develop at any time and most often take long periods of time to develop. If you move your Ting, your home will no longer be protected from potential electrical fires. By keeping Ting installed, you are allowing your electrical network to be monitored for any hazards that may appear over time. It's like having an electrician on duty 24x7x365.

We recommend you purchase another Ting for any additional home and recommend friends and family get Ting specifically for their homes. Let's work together to eliminate these devastating fires from all homes. You can simply click here to buy from our online store.

Ting is currently designed to work in locations that have single phase/split phase power. So, residential and small-to-medium business locations are perfect locations for Ting to be installed. In the future, Ting will be designed to work in larger commercial buildings that have three phase power.

Yes. Ting can be installed in apartments and condominiums, as long as the power delivered to the unit is single phase, or split phase power.

Fuses are not necessarily a problem. Ting must to be plugged into a 3-prong grounded outlet, which is most likely to be available in the newer part of the home with breakers and not fuses.

Yes, Ting is compatible with all types of electrical wiring.

Today, Ting is designed to work in North America. In the future, Ting will be designed to work in countries outside of North America.

This feature is coming soon.

Notifications must be enabled on your phone for the Ting App to receive push notifications. This is typically is enabled in the "Settings" area of your smartphone.

Ting is being distributed through select home service contractors and is also available online from Whisker Labs (that's us). You can simply click here to buy from our online store.