Power quality problems can potentially cause damage to appliances, electronics, or other devices in your home.

Ting helps protect your family and home from electrical fires, and while on the job can also reveal how 'healthy' the power in your home really is.

The power delivered to your home is typically supplied at 120 volts (V), +/- 10%, so the normal range can be from 108V – 132V. The most common power quality problems are:

  • Surges: events when voltage spikes to values >132V. The severity of a surge is determined by both the amplitude of the spike (how high did the voltage go), and the time duration of the spike.
  • Brownouts (sometimes referred to as sags): events when the voltage drops below 108V. The severity of a brownout is determined by both the amplitude of the drop or sag (how low did the voltage go), and the time duration of the drop.

In many cases, a single power quality event, or problem, will not necessarily cause damage (depending on the severity), but an accumulation of power quality problems can lead to damage to important devices in your home. If you are experiencing ongoing power quality events as reported by Ting, you may consider contacting your utility, which supplies your power, to let them know of the problems. You can use your weekly Ting Home Monitoring reports as support.

See below for more guidance.

Ting service app and Ting device product shot

Does your Ting power quality report indicate you have power quality issues?

Click below for guidance on emailing your electric utility provider.

Want to learn more about power quality?

Below are a few resources about power quality and steps you can take to help prevent damage to your devices.