Protecting your privacy and keeping Ting secure are core principles for us in delivering this service to you.  

By design, we limit the collection and use of personal information to that which is necessary to reliably deliver Ting service to you.  As always, we encourage you to review our Privacy Policy where we provide details for you on the collection and use of personal information through the Service.

We build security into Ting by design. Please refer to the FAQs in this section where we explain in greater detail how we secure Ting.  Security threats are always evolving and changing, but we’re poised to stay one step ahead.  We’ll update this information as needed.

Don't see what you are looking for in this FAQ section?  Ask away - Click here to submit your question.

We're proud of our security, but we also know our word is not enough.

The Ting sensor, the app, and our Ting servers undergo regular, rigorous vulnerability and penetration tests by an independent,  accredited 3^rd party security firm.

Additionally, we are SOC-2 Certified.

We take trust between 'end points' seriously.  Encrypting data is fine, but establishing trust before sending any data to or between points (commonly referred to as ‘end points’) is incredibly important.

Any and all data communications are allowed only through high-trust connections.  For instance, the voltage information you see in your app travels from your Ting sensor to our Ting servers over the internet, then from our Ting servers to your app, again, over the internet.

This flow can only occur with trusted ‘endpoints’ - your sensor, your phone, and our servers.

This also means that we make it really hard for hackers to ‘masquerade’ as a Ting server or your Ting app and masquerading as a trusted endpoint.

[For more technical audiences, we've designed Ting to make it really hard for a hacker to conduct a ‘Man in the middle’ or code injection attack to falsify, suppress or redirect Ting signals or communications; and there is no 'backdoor' access to your home network via the Ting sensor.]

Yes.  In fact, it is required, not optional.  We believe it is really important in helping protect your account.

We employ Two-Factor Authentication (2FA) while you set up your account and install your sensor (which as you know takes about 2 minutes total).  In fact, 2FA is employed if you ever need to reset your password, or decide to change to a different Wi-Fi network (for instance, if you’ve changed internet providers, upgraded your Wi-Fi router, etc.).  This thwarts attackers who might otherwise attempt to gain control of your account and reset your password.

Not at all.  Ting does not use default or hardcoded passwords for hackers to exploit.