Customer Stories

Explore all sorts of narratives from customers who wanted to share with you how they kept their family and home safe with Ting.

electrical hazard photo montage

Recent Highlights

Watch Peter's account of his Ting-identified fire hazard and how it was mitigated.

Because the source of the hazard was his utility company's equipment, our Fire Safety Team guided Peter in contacting them to take action.

Voltage swings, neutral line compromised by tree branch (Duke Energy)

Indiana
Aug 3, 2022

"Upon receiving a utility fire hazard alert, I admit I was at first skeptical of the gravity of the problem. But upon investigation, not only was the problem real but Ting was remarkably accurate in its analysis. Though I am still waiting on the utility company to propose a more permanent solution, the hazard was eliminated, and I am grateful for its identification.

More direct advocacy between Ting and the utility company would be great, but Ting is nonetheless an impressive underutilized service that I hope more households take advantage of.  Thank you, Ting! I also love the weekly reports and can now see how much more consistent my power was than before!"

- Eric

Leaking hot water heater leads to arcing

Florida
July 18, 2022

"I got a call from Chris who told me there was a signal that Ting was picking up on. Me and my husband were not in town. Fortunately, our son was home, and Chris was able to talk to him to start the troubleshooting phase. At some point, Ting was able to discern it could be water causing the signal that Ting was picking up on. We eventually found the problem. Our water heater had a leak, and the water was hitting the electrical part on the front of the water heater, causing the signal that Ting picked up on! As stressful as it was, Chris made the whole process a good experience! They are a life saver!! Thank you Chris and Ting!"

- Angela

Loose utility neutral (Hawaiian Electric Company)

Hawaii
Jun 16, 2022

"I had no idea our voltage was fluctuating so much and that different sections of the house had higher voltages.  With the Ting power quality monitor I was able to see how wide the voltage swings were. As a retired electrical engineer I was concerned about the extremely high voltages and to my surprise I received an email from Ting Fire telling me there was a problem with the utility system neutral. As soon as the utility troubleshooter took his measurements he knew where to fix the problem and they had a crew out that evening to make permanent repairs.  We had some air conditioning control boards and a motor fail in the last couple of years and now I may know why it happened.  I’m really grateful to have received my Ting power monitor a week ago as it really is a great device to have."

- Robert

Missing neutral, corroded away (Southern Cal Edison)

California
May 18, 2022

"Thank you for alerting me to the problem. There were no external symptoms visible, and we would never have known about the issue if the Ting monitor hadn't helped. The thing about my experience that struck me as unexpected was that the SCE technician had no idea what I was talking about when I mentioned the Ting monitor and report. He was very skeptical about the accuracy of what was reported to me and said he couldn't understand how the device was even able to determine the fault. He somewhat reluctantly checked the power input to our house with a meter and discovered the missing neutral connection (the wire had corroded away).

I was unable to forward the form letter I was sent because SCE doesn't accept problem reports by e-mail. If it were possible to inform the utility companies of the existence and accuracy of your devices so they aren't so surprised by my problem explanation it would help. Many homes in our area are insured by State Farm so I assume there are many of these devices around. I told the technician to expect more such reports in the future.  Best regards."

- Jim

Arcing due to corrosion at main electrical panel

Ohio
April 26, 2022

"I have to admit, I was hesitant to use Ting when I received it. I purchased my house in May of 2021 but did not move in until March 2022. Though it did not immediately connect, I went ahead and installed the Ting app. I checked on the App a couple of times and didn’t really see anything significant. I wasn’t sure whether or not the system worked well but I figured it wasn’t taking any effort on my part.

Within a couple of weeks, I was having an issue detected by Ting. As it turns out, my electric panels, inside and outside, were corroded and causing a major fire hazard. If it were not for my Ting app I would’ve never known that the issue existed. My house would have probably burned down before I ever knew there was a problem. Employees at Ting were so attentive and patient. They kept in contact with me throughout the whole process. They provided excellent customer service and did a wonderful job coordinating with my electrician. I couldn’t be more thankful for Ting and its employees. I highly recommend Ting for all houses, especially old houses like mine."

- Randi

Damaged neutral cable, voltage spikes (CPS Energy)

Arkansas
Mar 9, 2022

"I’ve always been concerned about my home accidentally catching fire my entire adult life. While I’m aware fires may not be 100% preventable, being as safe as possible helps give some peace of mind.  That being said, Ting can do things a human cannot.

In this case, my sensor was able to detect a possible fire hazard that I would have never known about until it was too late. The team at whisker labs immediately contacted me via email and text, to alert me of the issue and wanted to work as quickly as possible to resolve the problem.
Ting and Whisker Labs could have very well saved my irreplaceable mementos, my home, and my family's lives.

So with that, my only question is this;
If you don’t have a Ting sensor, what are you waiting for?

Sincerely,
One very VERY satisfied customer,
"

- Brandon

Corroded neutral cable, extreme voltage spikes (PG&E)

Arcata, CA
Mar 8, 2022

"I just wanted you to know that I appreciate State Farm partnering with Ting for monitoring my home electrical circuits. A couple of weeks ago, while I was out of town, Ting detected six spikes, three over 170VAC peaking at 178VAC. Ting emailed me with informed insight that the problem was likely a loose neutral connection.  It took 10 phone calls to PG&E over two days to get to a live person and schedule an onsite inspection.

Fortunately, the PG&E person who came out was extremely helpful and informative. He agreed with Ting that the corroded neutral cable could lead to a spike that would probably destroy whatever was plugged in at the time and set fire to the house. He made a temporary repair and provided advice on what to do next. He also said to keep monitoring the circuit with Ting. PG&E guy said to protect parts of the circuit with the greatest potential for damage from spiking: fridge, microwave, woodworking dust collector, and a couple of other devices. I put surge protectors on everything and will have the corroded neutral replaced in April."

- Lindsey

Loose neutral, squirrel damage (Seneca Light & Water)

Seneca, SC
Feb 10, 2022

"The local utility company promptly came out to inspect your possible Loose Neutral Connection issue. It was determined that squirrels had eaten through a significant portion of 40 ft of aluminum encased neutral wiring coming from the transformer to my house. The problem will not be completely fixed until early next week but I thank you now for bringing this to my attention and possibly saving my home, my appliances, and the lives of my family."

- Greg

Large voltage surges, flickering lights

Des Moines, IA
Feb 4, 2022

"I just want to say how pressed I am with the Ting. The first day I set it up it showed I was getting power surges of 148 or more. I called the energy company and presented them with the data. They fixed my outside line. It ended up being a neutral line outside. Now my lights no longer flicker when the furnace comes on and the volts to my home are a steady 120ish. I am sure those power surges were probably going to get dangerous at some point. Thank you so much!"

- Laurie

Unstable voltage with sags and swells (Consumers Energy)

Big Rapids, MI
Feb 3, 2022

"I want to thank you, we have been having electrical issues for 2 years. We had a washer and dryer burn out. We thought it was wiring in the house. Turns out it was a transformer on the utility pole outside our house. Thanks so much to Ting"

- Bryan

Faulty smart switch/photocell in light fixture

Thousand Oaks, CA
December 21, 2021

"I received a Ting sensor because of my homeowner's insurance. It was a no-brainer to install and it has been keeping watch on my electrical power for months. It's also nice because I get a notification on my phone if there's a problem (an outage in my neighborhood).  Recently a Ting engineer contacted me because he noticed arcing on my line. He informed me that it happened at the same time every morning, when nobody was home, so we concluded it was likely the sensor controlling my front porch light. He asked me to confirm it by leaving the light off for a few nights - and the arcing went away.  I replaced the sensor 2 days ago and turned the light on again and the engineer just notified me that the problem is resolved. I am impressed. This could have been a significant problem but it was quickly and easily resolved. This is a great service - highly recommended. I'm surprised I never heard of it before State Farm recommended it to me."

- G. S.

Loose neutral (Southern California Edison) causing unstable voltage fluctuations

Orange, CA
December 21, 2021

"I am most grateful that your system successfully alerted us to a problem and that, with your support, it has been corrected. I shall be happy to provide comments in support of your system and shall surely tell State Farm about it, as well. A heartfelt thank you to you and your colleague with whom I spoke during this effort. You may have saved my home."

- Peter W

Loose neutral, utility (Commonwealth Edison) escalation

Palatine, IL
December 13, 2021

"Ting diagnosed the probable cause as a "loose neutral" connection in the utility serving our home. I used the e-mail template Ting provided to notify the power company and a few days later the (utility) troubleman arrived. At first, he was skeptical as we were not seeing our lights flicker and none of our neighbors on the same line reported any troubles.  Once he tested our power, however, his skepticism was replaced by serious concern and he arranged for an emergency service call. 

Within the hour at least three service techs arrived in their big trucks. They did a temporary replacement of the bad wire (which in their words was "hanging by a thread") and made arrangements for permanent repairs.

The troubleman and repair foreman had never heard of Ting but were surprised that none of the houses affected had reported a problem with their lights flickering. They reasoned that Ting must be very sensitive in order to find the problem early before it became more noticeable.  Very impressive!"

- Tony J

Large unstable voltage fluctuations, loose utility neutral (PG&E)

Eureka, CA
December 4, 2021

"Thank you! We thought our microwave was dying, but it was something much more dangerous. You saved us!"

- Laurie M

Hazardous arcing from faulty laptop power supply

Seagoville, TX
December 3, 2021

"Thank you for making an effort to contact me about this issue and helping me resolve it...I am convinced that TING is worth having. Even though the device has been in my house for a year I never understood its capabilities until you called me from Maryland last night and analyzed my house in real-time to find the problem with my computer power supply. I have attached a picture of the defective computer power supply.  I will contact my State Farm agent and let him know about my positive experience with TING."

- Mitchell M
closeup of light bulb socket adapter with clear arcing failure and fire hazard at its base

Hazardous arcing in light bulb socket power adapter

San Diego, CA
November 13, 2021

"Lazarus, I wanted to let you know that I contacted our State Farm agent, Lazaro Neto, and let him know about my positive experience with Ting. My feedback:  Lazarus from Ting was very persistent in identifying a potential fire hazard in our home. It took some time to coordinate schedules but he was very patient and thorough. We feel safer in our home now. Thank you Ting and Lazarus for your work!"

- Gary S
closeup of outlet with burn marks

Parallel arcing at a receptacle

Chino, CA
October 13, 2021

"Thank you and your team. I am so grateful they were able to find the issue. And very thankful a fire didn't start. It seemed as if almost all of the outlets on that breaker had an issue.  I will be replacing that breaker box very soon, now knowing that that is a major issue. I have alerted my neighbor's to this issue also. The young men who were here working were very kind and helpful. I will let State Farm know what happened and post my experience on your website. Thank you again"

- Roberta W

Hazardous surges; Ameren confirms and repairs a severed neutral

Saint Ann, MO
September 14, 2021

"Problem solved. After calling Ameren since 27 August they finally showed up today and the neutral ground was severed. Exactly what you said was wrong. Without Ting, I don't know how we would eventually found out we had a problem. By the way, 3 days ago the surge protector in the computer room died. We'd had a 141.3 surge that morning."

- John J

Utility addresses hazardous power fluctuations from bad connections

Osceola, IN
September 11, 2021

"I just emailed our insurance agent from State Farm to praise you and the team at Ting. It was definitely a scary situation hearing that we have a potential fire hazard considering we have 2 kids under the age of 2 at home. But thanks to you and Ting we were able to get the problem solved. I can’t thank you guys enough. We definitely had a very positive experience from the initial email warning us of a problem to the very clear steps to take to fix it."

- Tanner B

Video Stories

Written Stories

Three images composition, one of an establishing shot of a house, and two of older sump pumps

Electrical arcing in the basement from malfunctioning sump pump

“I was very happy to learn that Ting identified the arcing from my failing sump pump. The team reached out to notify me of the issue. I was glad that it was not a fire hazard, and equally glad Ting helped me avoid the potential of a flooded basement.”

Mike
Lake Koshkonong, WI
Radon pump, fire hazard

Electrical arcing from failing radon pump in attic

“We had experienced a few ‘flaky’ things in our home, which was built in 2013. I was offered the opportunity to get Ting so I jumped on board to have it monitor my home’s electrical network for peace of mind – and thank goodness I did. We installed the Ting device in our home in June. After a couple of months of no issues, Ting detected a clear and present fire hazard inside the radon pump in my attic. Ting even covered the cost of getting it replaced; the Ting technician worked with our electrician to resolve the problem. Without Ting, this would likely have led to a catastrophic fire and loss of our home – or even worse. Thank you Ting! We are big believers in this device!”​

Debbie A.
Jasper, IN
fire hazard, electrical outlet

Electrical arcing and heat damage in wall at outlet

“We are so grateful that we purchased the Ting Service. It has repaid us many times over and protected our family and home from what could have been a horrible fire. This is amazing technology. We would recommend Ting to anyone what would like peace of mind knowing that Ting is watching over their home’s electrical system.”​

Matt
Alexandria, VA
Image of a sump pump that is hazardous for an electrical fire

Electrical arcing fire hazard in the basement from malfunctioning sump pump

“We had only activated the Ting service days before, so we were surprised and somewhat alarmed when alerted to a potential electrical fire hazard in our home. The Ting Service Team contacted us, and calmly handled the situation. Ting dispatched technicians the next day; they determined the hazardous arcing signals were from our sump pump, which was failing and operating well above average temperatures. Not only did this present a potential fire hazard, but it also could have resulted in our basement flooding during wet weather. The Ting service credit covered all the labor costs associated with work to replace the sump pump. We are delighted that Ting delivered on its promise of peace of mind with early detection – preventing a potentially catastrophic fire in our home and protecting our family. What a fantastic innovation in fire safety.”

Kevin
Parkton, MD