Customer Stories

Explore all sorts of narratives from customers who wanted to share with you how they kept their family and home safe with Ting.

electrical hazard photo montage

Recent Highlights

Faulty smart switch/photocell in light fixture. 

Thousand Oaks, CA
December 21, 2021

"I received a Ting sensor because of my homeowner's insurance. It was a no-brainer to install and it has been keeping watch on my electrical power for months. It's also nice because I get a notification on my phone if there's a problem (an outage in my neighborhood).  Recently a Ting engineer contacted me because he noticed arcing on my line. He informed me that it happened at the same time every morning, when nobody was home, so we concluded it was likely the sensor controlling my front porch light. He asked me to confirm it by leaving the light off for a few nights - and the arcing went away.  I replaced the sensor 2 days ago and turned the light on again and the engineer just notified me that the problem is resolved. I am impressed. This could have been a significant problem but it was quickly and easily resolved. This is a great service - highly recommended. I'm surprised I never heard of it before State Farm recommended it to me."

- G. S.

Loose neutral (Southern California Edison) causing unstable voltage fluctuations. 

Orange, CA
December 21, 2021

"I am most grateful that your system successfully alerted us to a problem and that, with your support, it has been corrected. I shall be happy to provide comments in support of your system and shall surely tell State Farm about it, as well. A heartfelt thank you to you and your colleague with whom I spoke during this effort. You may have saved my home."

- Peter W

Loose neutral, utility (Commonwealth Edison) escalation. 

Palatine, IL
December 13, 2021

"Ting diagnosed the probable cause as a "loose neutral" connection in the utility serving our home. I used the e-mail template Ting provided to notify the power company and a few days later the (utility) troubleman arrived. At first, he was skeptical as we were not seeing our lights flicker and none of our neighbors on the same line reported any troubles.  Once he tested our power, however, his skepticism was replaced by serious concern and he arranged for an emergency service call. 

Within the hour at least three service techs arrived in their big trucks. They did a temporary replacement of the bad wire (which in their words was "hanging by a thread") and made arrangements for permanent repairs.

The troubleman and repair foreman had never heard of Ting but were surprised that none of the houses affected had reported a problem with their lights flickering. They reasoned that Ting must be very sensitive in order to find the problem early before it became more noticeable.  Very impressive!"

- Tony J

Large unstable voltage fluctuations, loose utility neutral (PG&E). 

Eureka, CA
December 4, 2021

"Thank you! We thought our microwave was dying, but it was something much more dangerous. You saved us!"

- Laurie M

Hazardous arcing from faulty laptop power supply. 

Seagoville, TX
December 3, 2021

"Thank you for making an effort to contact me about this issue and helping me resolve it...I am convinced that TING is worth having. Even though the device has been in my house for a year I never understood its capabilities until you called me from Maryland last night and analyzed my house in real-time to find the problem with my computer power supply. I have attached a picture of the defective computer power supply.  I will contact my State Farm agent and let him know about my positive experience with TING."

- Mitchell M
closeup of light bulb socket adapter with clear arcing failure and fire hazard at its base

Hazardous arcing in light bulb socket power adapter. 

San Diego, CA
November 13, 2021

"Lazarus, I wanted to let you know that I contacted our State Farm agent, Lazaro Neto, and let him know about my positive experience with Ting. My feedback:  Lazarus from Ting was very persistent in identifying a potential fire hazard in our home. It took some time to coordinate schedules but he was very patient and thorough. We feel safer in our home now. Thank you Ting and Lazarus for your work!"

- Gary S
closeup of outlet with burn marks

Parallel arcing at a receptacle.

Chino, CA
October 13, 2021

"Thank you and your team. I am so grateful they were able to find the issue. And very thankful a fire didn't start. It seemed as if almost all of the outlets on that breaker had an issue.  I will be replacing that breaker box very soon, now knowing that that is a major issue. I have alerted my neighbor's to this issue also. The young men who were here working were very kind and helpful. I will let State Farm know what happened and post my experience on your website. Thank you again"

- Roberta W

Hazardous surges; Ameren confirms and repairs a severed neutral.

Saint Ann, MO
September 14, 2021

"Problem solved. After calling Ameren since 27 August they finally showed up today and the neutral ground was severed. Exactly what you said was wrong. Without Ting, I don't know how we would eventually found out we had a problem. By the way, 3 days ago the surge protector in the computer room died. We'd had a 141.3 surge that morning."

- John J

Utility addresses hazardous power fluctuations from bad connections.

Osceola, IN
September 11, 2021

"I just emailed our insurance agent from State Farm to praise you and the team at Ting. It was definitely a scary situation hearing that we have a potential fire hazard considering we have 2 kids under the age of 2 at home. But thanks to you and Ting we were able to get the problem solved. I can’t thank you guys enough. We definitely had a very positive experience from the initial email warning us of a problem to the very clear steps to take to fix it."

- Tanner B

Video Stories

Written Stories

Three images composition, one of an establishing shot of a house, and two of older sump pumps

Electrical arcing in the basement from malfunctioning sump pump

“I was very happy to learn that Ting identified the arcing from my failing sump pump. The team reached out to notify me of the issue. I was glad that it was not a fire hazard, and equally glad Ting helped me avoid the potential of a flooded basement.”

Mike
Lake Koshkonong, WI
Radon pump, fire hazard

Electrical arcing from failing radon pump in attic

“We had experienced a few ‘flaky’ things in our home, which was built in 2013. I was offered the opportunity to get Ting so I jumped on board to have it monitor my home’s electrical network for peace of mind – and thank goodness I did. We installed the Ting device in our home in June. After a couple of months of no issues, Ting detected a clear and present fire hazard inside the radon pump in my attic. Ting even covered the cost of getting it replaced; the Ting technician worked with our electrician to resolve the problem. Without Ting, this would likely have led to a catastrophic fire and loss of our home – or even worse. Thank you Ting! We are big believers in this device!”​

Debbie A.
Jasper, IN
fire hazard, electrical outlet

Electrical arcing and heat damage in wall at outlet

“We are so grateful that we purchased the Ting Service. It has repaid us many times over and protected our family and home from what could have been a horrible fire. This is amazing technology. We would recommend Ting to anyone what would like peace of mind knowing that Ting is watching over their home’s electrical system.”​

Matt
Alexandria, VA
Image of a sump pump that is hazardous for an electrical fire

Electrical arcing fire hazard in the basement from malfunctioning sump pump

“We had only activated the Ting service days before, so we were surprised and somewhat alarmed when alerted to a potential electrical fire hazard in our home. The Ting Service Team contacted us, and calmly handled the situation. Ting dispatched technicians the next day; they determined the hazardous arcing signals were from our sump pump, which was failing and operating well above average temperatures. Not only did this present a potential fire hazard, but it also could have resulted in our basement flooding during wet weather. The Ting service credit covered all the labor costs associated with work to replace the sump pump. We are delighted that Ting delivered on its promise of peace of mind with early detection – preventing a potentially catastrophic fire in our home and protecting our family. What a fantastic innovation in fire safety.”

Kevin
Parkton, MD