Customer Stories

Explore all sorts of narratives from customers who wanted to share with you how they kept their family and home safe with Ting.

 

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electrical hazard photo montage

Recent Highlights

closeup of outlet with burn marks

Parallel arcing at a receptacle.

Chino, CA
October 13, 2021

"Thank you and your team. I am so grateful they were able to find the issue. And very thankful a fire didn't start. It seemed as if almost all of the outlets on that breaker had an issue.  I will be replacing that breaker box very soon, now knowing that that is a major issue. I have alerted my neighbor's to this issue also. The young men who were here working were very kind and helpful. I will let State Farm know what happened and post my experience on your website. Thank you again"

- Roberta W

Hazardous surges; Ameren confirms and repairs a severed neutral.

Saint Ann, MO
September 14, 2021

"Problem solved. After calling Ameren since 27 August they finally showed up today and the neutral ground was severed. Exactly what you said was wrong. Without Ting, I don't know how we would eventually found out we had a problem. By the way, 3 days ago the surge protector in the computer room died. We'd had a 141.3 surge that morning."

- John J

Utility addresses hazardous power fluctuations from bad connections.

Osceola, IN
September 11, 2021

"I just emailed our insurance agent from State Farm to praise you and the team at Ting. It was definitely a scary situation hearing that we have a potential fire hazard considering we have 2 kids under the age of 2 at home. But thanks to you and Ting we were able to get the problem solved. I can’t thank you guys enough. We definitely had a very positive experience from the initial email warning us of a problem to the very clear steps to take to fix it."

- Tanner B

Video Stories

Written Stories

Three images composition, one of an establishing shot of a house, and two of older sump pumps

Electrical arcing in the basement from malfunctioning sump pump

“I was very happy to learn that Ting identified the arcing from my failing sump pump. The team reached out to notify me of the issue. I was glad that it was not a fire hazard, and equally glad Ting helped me avoid the potential of a flooded basement.”

Mike
Lake Koshkonong, WI
Radon pump, fire hazard

Electrical arcing from failing radon pump in attic

“We had experienced a few ‘flaky’ things in our home, which was built in 2013. I was offered the opportunity to get Ting so I jumped on board to have it monitor my home’s electrical network for peace of mind – and thank goodness I did. We installed the Ting device in our home in June. After a couple of months of no issues, Ting detected a clear and present fire hazard inside the radon pump in my attic. Ting even covered the cost of getting it replaced; the Ting technician worked with our electrician to resolve the problem. Without Ting, this would likely have led to a catastrophic fire and loss of our home – or even worse. Thank you Ting! We are big believers in this device!”​

Debbie A.
Jasper, IN
fire hazard, electrical outlet

Electrical arcing and heat damage in wall at outlet

“We are so grateful that we purchased the Ting Service. It has repaid us many times over and protected our family and home from what could have been a horrible fire. This is amazing technology. We would recommend Ting to anyone what would like peace of mind knowing that Ting is watching over their home’s electrical system.”​

Matt
Alexandria, VA
Image of a sump pump that is hazardous for an electrical fire

Electrical arcing fire hazard in the basement from malfunctioning sump pump

“We had only activated the Ting service days before, so we were surprised and somewhat alarmed when alerted to a potential electrical fire hazard in our home. The Ting Service Team contacted us, and calmly handled the situation. Ting dispatched technicians the next day; they determined the hazardous arcing signals were from our sump pump, which was failing and operating well above average temperatures. Not only did this present a potential fire hazard, but it also could have resulted in our basement flooding during wet weather. The Ting service credit covered all the labor costs associated with work to replace the sump pump. We are delighted that Ting delivered on its promise of peace of mind with early detection – preventing a potentially catastrophic fire in our home and protecting our family. What a fantastic innovation in fire safety.”

Kevin
Parkton, MD