Customer Stories

Explore all sorts of narratives from customers who wanted to share with you how they kept their family and home safe with Ting.

 

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electrical hazard photo montage

Recent Highlights

closeup of outlet with burn marks

Parallel arcing at a receptacle.

Chino, CA
October 13, 2021

"Thank you and your team. I am so grateful they were able to find the issue. And very thankful a fire didn't start. It seemed as if almost all of the outlets on that breaker had an issue.  I will be replacing that breaker box very soon, now knowing that that is a major issue. I have alerted my neighbor's to this issue also. The young men who were here working were very kind and helpful. I will let State Farm know what happened and post my experience on your website. Thank you again"

- Roberta W

Hazardous surges; Ameren confirms and repairs a severed neutral.

Saint Ann, MO
September 14, 2021

"Problem solved. After calling Ameren since 27 August they finally showed up today and the neutral ground was severed. Exactly what you said was wrong. Without Ting, I don't know how we would eventually found out we had a problem. By the way, 3 days ago the surge protector in the computer room died. We'd had a 141.3 surge that morning."

- John J

Utility addresses hazardous power fluctuations from bad connections.

Osceola, IN
September 11, 2021

"I just emailed our insurance agent from State Farm to praise you and the team at Ting. It was definitely a scary situation hearing that we have a potential fire hazard considering we have 2 kids under the age of 2 at home. But thanks to you and Ting we were able to get the problem solved. I can’t thank you guys enough. We definitely had a very positive experience from the initial email warning us of a problem to the very clear steps to take to fix it."

- Tanner B

Video Stories

Written Stories

White generator on a patio outside of a house

Extended power outage, backup generator power quality and notifications

“Last weekend, our area experienced severe winds, resulting in widespread power outages. My Ting unit performed perfectly while we were ‘on generator’ from Saturday morning until Sunday night. Once we got the router energized…interesting how the breaker for the router became a priority when calculating which breakers to turn on while on temporary power, along with the well pump, freezer, etc.

Anyway, the Ting unit had a side benefit…I was able for the first time to monitor the voltage and “quality” of the power coming from the generator! Very interesting to monitor when different systems in the house came on and off.

Phone notifications were flawless, every time I shut down the generator to refuel, etc., I was notified…then on Monday and Tuesday, there were a couple of 10-20 minute interruptions that I would not have known about…

My office was without power as well, I think I need a Ting unit for down here as well! You are spoiling me!”

Kevin
Wayland, MI
Composite image of older breakers and breaker imagery

Electrical arcing at main power panel due to a prior home construction error

“After moving into our current home, we experienced unusual maintenance issues throughout our home. When Ting became available, I considered it an opportunity to learn a little more about our house. I never expected Ting would actually detect a potential hazard. But, after a few months of collecting data on my house, the Ting team reached out to me to address a potential hazard in my house.
Ting covered the cost of a local electrician to came in and confirm the cause of the arcing it had identified. The electrician found that I had a bad breaker in my breaker panel. When removed, it was evident the breaker was producing heat and corroding in a way that could eventually lead to a fire. I am so thankful we tried Ting. If a fire had developed in the breaker panel, it could have quickly spread to wiring throughout the house. I am amazed at the innovative step Ting is making in-home fire safety and I am grateful that it prevented a potentially catastrophic fire in my home.

I truly believe this product is just as important as smoke detectors or fire extinguishers in the home. It provides the advantage of being able to detect potential hazards before they cause a fire. It gives me peace of mind that someone is watching over parts of my house that I cannot see, to help keep my family and home safe.”

Heather
Bloomington, IL