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Ting Home Protection Service
Help protect your family and home from electrical fires from home wiring, faults in devices/appliances, and poor power quality from your electric utility provider.
$99.00
We currently limit online orders to a quantity of one per transaction. If you require more than one, please continue with this purchase, and once completed, initiate a new purchase. We apologize for any inconvenience.
What's Included:
Ting Sensor and app
1st year of Ting monitoring service*
$1,000 lifetime credit for hazard repair
Try Ting Risk-Free. Once you receive your Ting Sensor, download the Ting Sensor app and follow the prompts. Within a few minutes, you're on your way to helping prevent electrical fires across your home. The Ting Fire Safety Team is behind you 24 x 7 x 365 if an electrical fire hazard is detected. And our Customer Care Team is here for you if you have a question or need assistance.
*When purchasing here online from us, the service is $49 annually after the first year; you will receive an email reminder regarding the need to renew as your service anniversary nears. YOU ARE NOT REQUIRED TO RENEW SERVICE AND WILL NOT BE BILLED if you receive Ting for free through your insurance company.
Description
With Ting, you get leading-edge science with a seamless design for a smarter, safer home.
Ting is a revolutionary smart home monitoring service that helps you protect your family and home from the most devastating type of home fire – and is based on several years of development by some of the brightest minds in atmospheric lightning and electromagnetic science.
Reduce your worry about electrical fire hazards that may develop in your electrical system and the systems and appliances you have plugged into it. As well, stop wondering if your electric utility is sending quality power into your home.
Download the Ting Sensor app and follow the instructions. Within 2 minutes, you’re on your way to helping prevent electrical fires across your home. Ting also identifies electrical utility power issues, helping you prevent device damage and other safety issues within your home and in the community.
While working to keep you safe, the companion Ting Sensor app informs you about important events. The Ting Fire Safety Team is behind you 24 x 7 x 365 in the event an electrical fire hazard is detected, and our Customer Care Team is here for you if you have a question or need assistance.
The Ting sensor is proudly designed in the U.S.A.
The Ting Sensor App is designed and built in the U.S.A.
Our Monitoring Team is entirely based in the U.S.A.
*Not all fires that are traditionally classified as ‘electrical’ in nature can be prevented by Ting. Statistically, Ting has demonstrated across hundreds of thousands of homes the ability to reliably prevent a large portion of electrical fires, between 75 and 80%.
Features & Pricing
What’s Included:
- One (1) Ting plug-in sensor¹: DIY, no professional installation required
- Ting Sensor smartphone app on iOS or Android
- 1st Year of Ting Monitoring Service (*see details below)
Note – if you received Ting through your insurance company, please refer to their program details for the length of Service - $1,000 remediation credit
- Lifetime sensor warranty
Details:
- 24 x 7 x 365 monitoring and hazard detection for your home’s electrical system and devices connected to it
- Live Ting Agent contact in the event of a suspected electrical fire hazard
- $1,000 service credit for electrical hazard remediation – we cover the cost of repair²
- Remediation coordination by Ting Fire Safety Team and access to Ting-Certified Electrician Network
- Lifetime Ting sensor hardware warranty²
- Real-time notifications via companion app: electrical fire hazard, power outage and restoration, power sags and surges, internet outages, and more.
- *Annual monitoring service included for the first year; fee is just $49 after the first year, billed annually
Note – if you received Ting through your insurance company, this annual service fee does not apply. Please refer to your insurance company’s program details. - The Ting Sensor is proudly UL approved3 and FCC Certified
- 30-day money-back guarantee – try Ting risk-free4
1 Most homes require only one Ting Sensor. Click here to see if you may need more than one for your home.
2 Terms and conditions apply, see terms of use.
3 The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting’s efficacy or performance.
4 Terms and conditions apply, please see our return policy.
DIY Installation
Ting is a snap to install.
What is needed:
- An available indoor outlet, preferably in a less-used part of the home. Ting will be plugged directly into the outlet.
- Broadband Internet service – required for your Ting Sensor to securely communicate with the Ting cloud servers. Learn more here about Internet requirements.
- Wireless (Wi-Fi) network access – you’ll be prompted to select your wireless network and authenticate to connect your Ting Sensor. Learn more here about Wi-Fi requirements.
- Whisker Labs Ting Sensor smartphone app downloaded to your iOS or Android phone or tablet
- Your email at the ready – a verification code will be sent to the email you specify during setup (check your spam folder if you don’t readily see it)
- No batteries (ever)
Instructions:
- Download the Ting Sensor app.
- Locate your desired outlet for Ting; Outlet extenders, power strips, or extension cords should not be used. Please do not plug in your Ting Sensor until prompted by the installation process in the Ting Sensor app.
- Launch the app and follow the registration and installation process – you’ll plug the Ting Sensor directly into the outlet when prompted by the app.
Refer to the Ting Manual included with your Ting Sensor, or click here to view it online.
Specifications
Ting Sensor
Ratings
Voltage: 120VAC
Frequency: 60Hz
Current:
0.050A typical, 0.120A Max (Models WL-T-3000-R04 and R05)
0.030A (Model WL-T-3000-R07)
Voltage Fluctuations: +/- 10% of nominal voltage
Overvoltage: Overvoltage Category II
Radio
Standard: Wi-Fi – 802.11b/g/n
Frequency: 2.4GHz
Environmental
Operating Temperature: 5C to 45C
Storage Temperature: 0C to 60C
Humidity Range: 0-80% RH
Max Altitude: 2000m
Pollution Degree: 2
Mechanical
4.11” x 2.23” x 1.52”, 5oz
Compliance
Safety Standard: UL 61010-1
Radio: FCC, FCC ID:
Contains 2AQNW-TINGM1 (Model WL-T-3000-R04 )
Contains O7P-4343 (Models WL-T-3000-R05 and -R07)
Our Commitment
For well over 125 years, electricity has fueled our lives. Still, it has also proven to be both mysterious and often dangerous – taking the form of silent and horrible fires that catch homeowners off guard. As it turns out, each hidden electrical fault generates unique but exceedingly tiny signals that indicate something’s not right. Up until now, these signals were largely undetectable, let alone from a simple plug-in sensor.
Our passion and our purpose were solidified by a devastating electrical fire experienced within our Whisker Labs family. Quite simply, we want to help put an end to electrical fires.
We’re thrilled about how Ting has performed for homeowners to date. However, we recognize Ting’s technology is different from other smart home technology such as video doorbells and smart thermostats. Ting is the first major development in fire safety since smoke detectors’ mass-production in the 1970s – a statement we wouldn’t be able to make if we had not created Ting to provide a very simple user experience. And one that is designed to perform for the life of your home.
Your Safety
- We take seriously your decision to help protect your family and home with Ting.
- Our mission is wholly focused on your safety by helping prevent the most devastating type of home fire.
- We would never share technology with homeowners if it were not proven, safe, and easy to implement. We’ve leveraged nearly two decades of research and testing into the development of Ting.
- Equally, we would never share technology that irritates. Ting expertly distinguishes between everyday ‘man-made’ arcing (motors, switches) and arcing ‘in the wild’ from true hazards – so you won’t be bothered with nuisance alarms.
Your Privacy
- We hold solemn our responsibility to safeguard your privacy. This begins with our ‘security by design’ approach and is bolstered by our privacy policy.
- We are not in the business of selling your personal data to 3rd parties. Ting protects our homes as well – and we wouldn’t want our data shared, either.
- We are not in the business of employing your data in the service of anything outside of hazard detection, prevention, home safety and grid safety.
- Important resources where you can learn more:
- Frequently-asked questions about security
- Our privacy policy
- For California residents, our CA privacy disclosures can be found here.
Our Transparency
- You can always expect transparency and honesty from us; we recognize we must earn your trust every day.
- Zero conflicts of interest. We are in the business of providing peace of mind, not generating referrals for contractors.
- Our Ting-certified contractor network consists of local, reputable contractors that you may recognize. This network is fully independent: there are no incentives or ‘side agreements’.
- Contractors are (and must remain) in good standing with the business community and homeowners at large.
- Not all fire hazards require an electrician for remediation, but if required, Ting includes a $ 1,000 lifetime credit to apply toward contractor labor should a fire hazard identified by Ting require a licensed electrician.
- Not all hazards require a professional for repair. When repair is necessary, we never send a contractor without first working with you, and only then, if we have your approval. Our customer testimonials highlight this key distinction.
(verified owner) –
Ting notified that there was a potential fire hazard shortly after installation. The problem was a bad or loose neutral wire connection and that I should notify my utility company of the issue. I did and they came out immediately and found out that limbs and squirrels had damaged the incoming feed line to the house. The company appreciated being notified of the potential hazard. They will be sending a work crew to fix the issue. Thanks to Ting.
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(verified owner) –
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(verified owner) –
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(verified owner) –
We had a tv hooked up to an extension cord, then connected to a surge protector extension cord. The problem ended up being the surge protector. Able to sleep better knowing that we are protected against fire by Ting.
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(verified owner) –
Our 1970’s home has aluminum wiring which could be a hazard itself. Our Ting sensor flashed red one day and simultaneously I received texts, emails and a phone call advising us there was a fire hazard. After testing whether it was the outlet or an electrical item plugged into the outlet, it was decided to have an electrician check it out. It was the outlet and the aluminum wiring to the outlet had melted together.
Some of my most precious items are hanging on that wall with the defective outlet. I cannot imagine losing them to fire. We cannot thank enough, the entire Ting team and the electrician that came so quickly.
Ting is provided free of charge through State Farm Insurance.
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(verified owner) –
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(verified owner) –
When I first got ting, everything was great. A few months in after a storm, I ting started detecting multiple power surges. Called DTE and they came and told me my meter and wires going into the house needed to be replaced. So, I had an electrician come and changed all that but still was having power surges. DTE refused to come look at the problem, they said they already changed the wires from the pole to the house. Ting sent their own electrician to the house to verify it wasn’t something at the house but from the pole and he said there was something wrong with the neutral wire. Finally, DTE came back after confirmation. The same DTE electrician that changed the pole wires came back and said there wasn’t anything wrong with the pole and this devices are unreliable. I showed him the live activity on the app and he said he would check the meter for the neutral. He came back after the test and confirmed there was something wrong. So after months of DTE claiming the ting device was unreliable he finally admitted it wasn’t. So now everything is good and we are safe again.
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(verified owner) –
The hazard was too much energy from my electric company!!
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(verified owner) –
I have noticed that our lights were flickering when we ran larger appliances such as the wash machine or the microwave. I ignored it until we received a notice from ting about a potential fire hazard for our house. The text notice of the fire hazard prompted me to contact our utility company. The ting notice indicated a problem with the neutral wire. We contacted the utility company and they dispatched a technician. The technician confirmed that we had a broken neutral wire at the service pole. The ting monitor was spot on. Thanks to the ting safety team a state farm insurance for providing such a great device.
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(verified owner) –
My Ting device was provided by my insurance company State Farm. I was notified of an imminent electrical hazard at our residence while traveling and was not able to assess the situation at our home immediately myself. The Ting Rep suggested that I request an inspection of our power lines leading to the house by our power service provider. They came out called me and said all looked safe to the meter and suggested that I contact our electrician to have them inspect our panel and connections. Fortunately we have a very competent contractor and he came out. a few days later and said he pulled the panel and checked all connections and they were tight and in working condition. He also told me he has had three other clients in our immediate area since the January 2023 storms that hit our area of Sacramento and all three ended up being related to the power service drop from the utility pole to the residence and that ultimately after very costly inspections by the electrical contractor ended up being resolved by the the utility company replacing the power supply drops to the homes. Some customers had lost thousands of dollars in appliances due to the voltage fluctuations. I recontacted our utility provider and requested another inspection. The service technician showed up and immediately saw that the connection from the power drop to the weather head on our home was seriously deteriorated and proceeded to install new connectors. He could not believe the first inspector missed such and obvious problem. He also placed a work order to have our power supply drop from the utility pole to house replaced. Ultimately Ting and our electrical contractor helped us detect address a potentially disastrous situation. Thank you.
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(verified owner) –
We have Ting in both of our houses because we insure both homes through State Farm. We were notified independently of the arcing issue in our Houston house and were able to work efficiently with Natan to determine the problem which turned out to be a breaker that was recently installed that we replaced. We are very grateful that we had this service and were protected accordingly.
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(verified owner) –
I learned about the hazard thru your Ting device. I went through State Farm to get the Ting.
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(verified owner) –
There was arcing during a recent heavy rain. With Ting’s help, we tracked it down to the outside a/c unit. With electrician on site, we couldn’t duplicate the arcing. However, with help from a/c tech, we were able to find the wire that had developed a worn spot. A/C tech repaired, no issues since.
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(verified owner) –
I received a notification that there was a fire hazard in my home. I instantly panicked because I was an hour away at work. My case manager, Shienna, walked me through the process and answered all of my questions. For about three days she and I worked together trying to identify the problem and exhaust all options. On the last day she was able to inform me of the timeframe where the arson was most high bringing us to one final place we didn’t check, the front porch light! Shienna recommended I replace the bulb, leave the light on for a few hours, and then we’d follow-up. Surely it was the front light bulb causing issues. Thank you Shienna for your patience, support, and vital information! I’d rely on you for all electrics issues moving forward.
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(verified owner) –
Ting Monitoring was detecting arcing in the system. We received a call from Gabriela regarding this concern. With her assistance, we were able to locate and resolve the issue. Gabriela was very professional and she continued to follow up from scheduling of service to the final repair.
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(verified owner) –
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(verified owner) –
Tarron at Ting sent an email and text about a possible issue. I spoke with Chyrstal on the phone, and she said I was getting voltage spikes at certain times during the late evening. She spent quite a bit of time to help me track the spikes. I replaced a split outlet and the controlling wall switch. The next day or two, I checked all outlets, checked for loose wires in the main electrical panel, tightened all circuit breaker screws. I did find a loose wire from my doorbell transformer to a circuit breaker, which fixed my intermittent doorbell issue. Tarron called and confirmed that the spikes were eliminated. State Farm Insurance provided the Ting Device.
I would recommend Ting.
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(verified owner) –
I received Ting from my insurance company. It is a great device and app!! I’m able to monitor the house from anywhere and keep tabs on power while away. The voltage and “cleanliness” of the power can be reviewed too. Ting saved me from a potential fire, as it notified me of a serious issue when all I noticed was some light flickering, and thought the power company was addressing or playing games saying it was not their issue. Ting also notified me the flickering was a voltage spike (149 volts), not a drop as I thought is was. In the end I had a serious main trunk line issue with water into my main disconnect and main breaker box that I would not have thought to remove the front panel, with just flickering lights. I would not have seen the water without Ting, until it may have been too late.
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(verified owner) –
Hazard was a space heater, was having constant brownouts but wasn’t sure what the issue was. I was called about a potential fire hazard once the heater started to arc. Dovran Olshan provided me with step by step instructions to determine it was the space heater. We checked multiple outlets and other space heaters and determined I had two faulty heaters. Per his recommendation I disposed of both heaters. I was surprised with how fast we resolved the issue and how we were able to check multiple other things for safe functionality. Very happy with the service provided by state farm through my house insurance.
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(verified owner) –
I had Ting for a few months before my issue was detected and, even before it was clear we had a bigger problem to solve, I enjoyed having more line of sight to power outages and brownouts we were experiencing at the house. I was contacted by a Ting fire safety associate when arcing was detected within my system and the diagnostic process started right away. My issue was a stubborn one because the problem was intermittent and difficult to replicate, but my associate, Dima, was extremely thorough in walking me through efforts to isolate and identify the issue. Even when she wasn’t available, other associates were informed of where we were at in the process and were able to help. The problem finally showed itself long enough to track it down and Ting, without hesitation, moved the process into the resolution phase (which was surprising because that’s the part of the process that they have to make payments). It was determined that the breaker panel was the culprit and a replacement was recommended. They worked with my chosen electrician and made the process extremely easy for all parties. The Ting credit made the replacement of my panel much easier to swallow, and the final outcome has made my home safer. Another Ting associate, Riley, has helped get things across the finish line and it’s been a really great experience. I have to thank State Farm for connecting me with this service, and it’s something I’ll stick with for the long run. The electrical systems in our homes live out of sight and, without something like Ting, we never really know if there’s a problem until it’s a PROBLEM. Ting makes you and your home safer. Go get it.
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(verified owner) –
Rocky mountain power how to fix the transformer
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(verified owner) –
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(verified owner) –
Easy to get a representative that is familiar with my home and situation, always concerned and kind.
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(verified owner) –
Two outlets were loose connected and were replaced.
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(verified owner) –
The Ting device immediately identified power surges and the app directed me to contact our power company. That evening the power company confirmed our lines into the house were unsafe, and a crew came to replace the entire line. Feeling much safer now!
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(verified owner) –
I was informed about Ting through my State Farm insurance company’s coverage. I signed up, received the equipment in the mail and downloaded the app. After a month of monitoring, Ting contacted me through text of an issue. I spoke to Drew at Ting and he decided I needed an electrician to inspect my outlets and circuits. They arrived, spoke to Drew on the phone and detected 3 hazards. They were fixed in one hour. Ting paid the bill for $250 and I still have $750 of my allowance available. I’m impressed.
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(verified owner) –
I received multiple notifications on the app that there is a voltage surge in my house, which put the house at a fire risk. Then someone from Ting reached out to me multiple times by emails and phone calls to alert me and to push me to take action. I called the utility company who came out and actually did detect a defective equipment/neutral coming to the house right before the meter. Ting team acted in very professional manner and provided excellent service.
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(verified owner) –
The hazard was mostly caused by a bad transformer in the alley. I also had light bulb issues. Finding the cause was frustrating, but I’m happy that it is resolved.
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(verified owner) –
My power was having surges and burnouts multiple times a day. I contacted Ting, as well as my electric company. The exterior wires were replaced and I am no longer having a problem!
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(verified owner) –
I like the idea of my electrical system is being monitored.
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(verified owner) –
I really had no idea if Ting would help me but I was offered the service for free through my homeowner’s insurance. I had it set up for a few weeks before I got a notification of a fire hazard. I received text messages first and then an email telling me of the severity of the situation. The email even had a template of a letter for me to use when I talked to the utility company. I called my utility company and explained the situation using the letter template and the texts. They told me that someone would be out to check it out. I wasn’t home but they must have come by and fixed it because I received and email from Ting that everything was resolved. When I received my weekly email report it showed that I had 65 power surges last week which goes to show that there absolutely was a problem that I wouldn’t have know about except for Ting,
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(verified owner) –
My insurance company introduced Ting to me. I am all for anything that will alert me to any potential disaster. A Ting representative contacted me to alert me to a potential fire. She had me go around my house unplugging everything that was plugged in one at a time until we found the problem. She identified a lamp in my dining room that was the problem. She had me change the light bulbs in the lamp. I did what I was told, and the problem was resolved. She said she would monitor the outlet for forty-eight hours to see if the outlet remained safe, and if it didn’t show any problems, she would remove the hazard alert. She called me today to say everything looked good and the hazard alert would be removed. The thing that impressed me was she wouldn’t give up until the problem was found. I can’t tell you the peace of mind I have knowing that my house is monitored for electrical hazards. I never would have known the problem without Ting. Thank you, Ting, for taking care of me.
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(verified owner) –
I received an email and text message alerting me of a potential fire hazard. After a quick phone call and running a few simple tasks with the Ting team, it was discovered that I had a legitimate issue. Then, Ting took over. They set up an appointment with a local electrician to resolve our problem. The electrician and Ting worked together and resolved my issue with little interaction from me.
Plus, once the electrician left our property, they continued to monitor our home to ensure all was corrected … It was!
Thank you Ting for keeping us safe and for making this entire process super easy!
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(verified owner) –
Loose neutral coming into house. Power company said everything was fine. Electrician sent by Ting showed me it wasn’t! He was able to show me just what a loose neutral was and show how it was causing high voltage spikes. Replaced the outside box for me and fixed a major fire hazard. Ting covered the first $1000. Couldn’t be happier or feel safer. The electrician was amazed that the little Ting device was able to pinpoint the hazard. I used to be sceptical, but Ting and their staff came through big time!
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(verified owner) –
Ting detected arcing in my garage door opener light that I thought was just a failing light bulb. After replacing the bulb the arcing Discontinued.
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(verified owner) –
Ahmed from Ting called me to alert me that they were seeing arcing activity in our home. They suspected a pet bed was the culprit and indeed a heated cat bed was on the wall in question. We unplugged the bed and the arcing stopped. After a few days, we tried it again followed by an immediate call from Ahmed that arcing had returned. We replaced the cat bed and now all is well. It’s good to know that Ahmed/Ting is this engaged in protecting our home round the clock. Thanks to State Farm for providing this valuable service to policyholders!
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(verified owner) –
The hazard was low voltage, I was notified by the Ting Rep, John Johns by email and I called in and spoke to him. We did a test and found out the breaker to my microwave was weak and sizzled when it was on. I got an electrician out and the whole box needed to be replaced. Thanks for saving my house from burning down.
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(verified owner) –
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(verified owner) –
I was notified via text and a phone call. Getting notified of a hazard is rather scary but once I got the chance to talk to Nick who explained what the possible cause was I felt a lot better. He walked me through testing of my electric panel to discover which circuit was causing the issue and once we found that they cam to the conclusion that a surge protector on my refrigerator was the probable cause. They continued to monitor this and after 72 hours of no major issues with it deemed it safe. I would have never know about this issue and will probably replace that surge protector. Having ting has really given me piece of mind and I am happy State Farm introduced me and works with ting. Shout out to Nick for making me feel safe!
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(verified owner) –
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(verified owner) –
Ting was offered to me from State Farm Insurance. Ting notified me of an issue with the power coming into the residence, loose or bad neutral. There is no way I would have ever thought to look for that. When I notified The power company, they thought I was crazy, but sent a crew out to check. There was a bad neutral and they are running a new service line today. When the 3 trucks from the power company arrived today, I showed them the app and the device and they thought it was a great product.
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(verified owner) –
We had Ting for a week, and it found a loose neutral wire that was causing surges and light dimming for months. We had electricians who couldn’t find any issues. We got the email in the morning saying we have a potential fire hazard, called the power company. That evening, they had found fire ants had gotten into our box and destroyed the wires. They fixed it and put us back to normal work. Thanks Ting!!
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(verified owner) –
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(verified owner) –
My insurance company provided my Ting, and I was skeptical of its capabilities at first. After a few days, it alerted me (text and email) to a loose neutral connection in the utility equipment serving my home. The words “emergency situation” and “fire hazard” caught my attention, so I called my utility provider, who responded promptly. The technicians found and corrected a very loose connection in the in-ground vault, as well as another in my home’s breaker panel. The flickering-lights problem we’ve seen for a while is now gone, and we feel like we dodged a bullet in the form of that “fire hazard.” If you CAN use Ting, you SHOULD use Ting — I’ll never be without it!
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(verified owner) –
TING was provided by insurance company. I received a notification from TING that there had been a power surge and it was a fire hazard. I was told to contact my electric company immediately and report it. I did call them and gave them the information TING had given me. They sent over someone from the electric company and he ran a variety of tests and did find corrosion on two electrical pieces which he replaced. The electrician from the electric company asked me how I knew there had been a power surge and I told his about TING. He was very impressed and said that he wanted to look into it for himself
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(verified owner) –
We did not know much about Ting, but got an alert that totally surprised us. The city was right out here and put in a new line the next day.
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(verified owner) –
I was contacted by phone by a Ting representative reporting that a power outage was occurring in an outlet. They walked me through a process to isolate the problem. Found a defective power strip. Technicians did a great job.
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(verified owner) –
When we moved into this house in 2000 we had problems with lights flickering and the stereo just shutting down. Every remodel we replaced all of the wiring, we even removed all of the insulation in the attic and inspected all of the lines. We grounded the house as well. My husband is a union journeyman electrician and he knew there was a problem, yet we could not find it. One PG&E guy told us it was our panel – so yes, we changed out the panel. Still flickering lights and surges/brownouts. We have been frustrated with this for years.
It wasn’t till we received the Ting device in the spring of 2023 that we knew for sure there was an issue. Within 2 weeks we were identified as a fire risk. Ting, Whisker Labs (thanks Patrick!!!) and State Farm worked with us to ensure it wasn’t something in the house. We had an Electrician here for almost 4 hours checking and testing everything, he and my husband tested all of our devices, appliances, etc. Nothing could trigger the odd surges/brown outs we were getting. It had to be coming from PG&E! The challenge then was to get PG&E to put a monitoring system on our house. Call after call we had linemen come out and most did nothing. One sat in his truck on the phone and told us to throw out that Ting thing as it doesn’t do anything. We kept seeing surges/power outages even when we weren’t home, but they were the worst when we were home. We were getting rapid surges up to 161 volts and 85 volts as a low. Ridiculous dirty power from PG&E.
Our technician at Whisker Labs, Patrick, tried getting PG&E out while we continued calling them. Finally I went all out going rather crazy on PG&E demanding that they do something about this. Finally we had one lineman open the panel on the house and found the ground loose and he checked the pole 2 times. He said to call if we had any other issues. Just after he left we got another set of surges/brown outs. I called again. The next lineman I told about how we had to replace a computer this year and a microwave, but we had replaced refrigerators and dishwashers in the past, well before they were supposed to be replaced and my dining room lights flickered – SINCE WE MOVED IN BACK IN 2000! Finally he convinced the guy in charge of monitoring equipment that if we didn’t get this fixed we may lose our homeowners insurance. FINALLY the monitoring guy said they would put a monitoring system on the house. Three days later another lineman showed up, shut down the power for a few hours, he changed out the incoming high voltage leads on the transformer, redid all the low voltage connections on the transformer, redid the splice at the bottom of our pole and put on a monitoring system.
WOW – for 6 days we had no flickers, no surges/brownouts!! There were also no reports on TING for any surges/brown outs. Today, Halloween, the lineman showed back up and took off the monitor. It really feels great to have this resolved, but it should have never taken 23 years to get PG&E off their butts to fix the problem, that now was obviously theirs to resolve. On our count we have had over 10 different PG&E linemen here before we finally got this resolved. Uncalled for and bad behavior on the part of PG&E. My recommendation to others – work with the Whisker Labs staff and get crazy with PG&E and MAKE THEM fix their power problems.
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(verified owner) –
I kept having power surges. Was notified by Ting that they were getting serious and could cause a fire. Ting ran tests then contacted a local electrician that came out and ran more tests. He determined that the problems was on the utility side and contacted the NLR Electric Dept. They came out and found that squirrels had eaten covering and whatever else off of line from transformer to my electric panel. They had also done the same to three other homes that were on that transformer. The next day all lines were replaced. Thank you, Ting. Ting saved more than just my home. Ting was provided by State Farm Insurance. Again Thank you, Thank you. I am sleeping better at night now knowing I am safe
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(verified owner) –
I was notified by the fire safety team of an electrical hazard and they helped isolate and solve the issue. They do great work! Got the Ting device through my insurance.
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(verified owner) –
There were a lot of surges in my electrical lines and because I couldn’t see or smell smoke, I had no idea how dangerous the situation was. Ting notified me and arranged for an electrician to come out and also had me notify the electrical company. There were dangerous issues both in my home and in the electrical lines leading into my house. Thanks to State Farm Insurance for arranging to get Ting, and to the staff of Ting for staying on top of what might have been a very dangerous situation.
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(verified owner) –
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(verified owner) –
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(verified owner) –
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(verified owner) –
I received an alert from the ting app telling me I have a loose connection. It stated that this was a fire hazard and need immediate attention. I call the electric company to check it out and the technician couldn’t find the issue. He told me to have an electrician come out and check it because he thinks the issue is inside the house. My Ting rep Edwin informed me that they can get this scheduled and the service will be covered by Ting. The electrician came out and discovered that the electricity coming into the house was not balance and the electric company needs to resolve the issue. I had my electric company come out again and they were able to located the issue. This experience with Ting has been amazing. They were really concern about the issue and would no stop trying to help until the issue was resolved. Best Customer Service Ever!!
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(verified owner) –
I had no idea there was an issue until I heard from the Ting team. They walked me through everything and thank goodness it was nothing serious, and I am so grateful they were able to see there was a problem and contacted me immediately. When I think about what could have happened…Thank you to Ahmed and his team for keeping us safe. I feel safe now and always will as long as Ting is watching out for my family.
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(verified owner) –
Karla Foxvog State Farm is who made me aware of ting.
I have a late 1800’s school house.
I was out to dinner with friends when the notification came through and I blurted out my house is on fire. Needless to say everyone stopped and listened when my phone rang almost immediately and it was your rep. I asked if I should be hanging up and calling 911 because my animals were home alone. He let me know it was a situation that needed attention but that it was safe right now and that I should call my electric company. Originally it was thought to be an in-house problem. In the morning I asked your rep what should I say to national grid and he made me aware of the talking points which was helpful. I called national grid and told them about ting’s concern and that I had flickering lights and power surges when using microwave. They sent someone with in two hours and they actually called to say power was being shut off because of a problem on their end. That afternoon they came and called when they were done to say it was a problem on the pole and that it was fixed and safe. A few people who were at dinner have asked what happened and I have explained and they all thought what a great idea Ting is doing. Thank you for the service which gives me piece of mind. Now that I have experienced your rep who called immediately after the notification came across I feel it’s not just a tech device plugged in but it is a complete service that follows through
I did reach out to my State Farm rep to thank her for offering this safety feature to her customers
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(verified owner) –
I was having problems with my electricity.
I could see my lights flickering. I was calling around to see if I could find someone to look at this thinking it was probably my circuit breaker. I saw an offer from my insurance company to get Ting, so I decided to try it. Within a couple of days of monitoring my power, Ting detected an open neutral connection located on my utility equipment side. Ting provided me the information I needed to contact my utility company. My utility company came and checked it out and confirmed that Ting was correct. They immediately shut off my power and fixed it. The utility company said this was a definite fire hazard. I was very impressed that Ting was able to detect this.
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(verified owner) –
The Ting Staff was SO helpful. They always answered the phone promptly & were very courteous. I am so grateful for their help in preventing a fire at my home. My Ting was provided by my insurance company, State Farm. I feel so thankful to the Ting Community for there expertise.
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(verified owner) –
I received the Ting sensor through my State Farm homeowner insurance. We received notification of power surges one month after our clothes washer suffered electronic failure. After receiving the Ting alert our utility replaced suspect electrical connections and fully reimbursed us for the costs of replacing our washer. I would not have pursued reimbursement from the utility had it not been for Ting.
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(verified owner) –
Ting notified me about a potential open or loose neutral on the utility feed to my home. This was a “fire hazard” that needed to be dealt with quickly. My power company came out, at first questioned Ting, but changed their tune when they did in fact have severely corroded connections in their pedestal to my house leading to dangerous voltage spikes with this bad neutral. This was resolved by them and then the issues I was having went back to normal. Ting monitored for a few more days to make sure the issues were completely resolved and then removed the warning. Thanks Ting for keeping my family safe!
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(verified owner) –
While I was out of town on vacation, I received Ting safety alerts that indicated a potential fire hazard in my home due to frequent daily voltage surges (as high as 145V), combined with occasional brownout conditions. Based on the monitoring data, the Ting team believed that the likely cause of the surging was a faulty connection on the city side of the meter, i.e., an issue with the powerline extending from the utility pole to my meter. While out of town, I called the city utility (Austin Energy) twice, requesting a technician to inspect the powerline and monitor the voltage. Each time, the city said there was no issue with the electrical connection. Yet the surging continued. When I returned home, based on Ting’s recommendation, I scheduled an electrician to check the voltage in my house and between the meter and my outside circuit breaker box. We replicated some of the surging and brownout events by running various kitchen appliances. Then the electrician discovered that there was a “phase mismatch” between the two 120V power lines running from the meter into the breaker box and into my home. Based on these measurements, the electrician and Ting team both believed that there was a problem with the city powerline running to my home. I called Austin Energy again, and a technician came out quickly that same day and also found the phase mismatch condition. He concluded that the line running from the pole to my house had deteriorated insulation and should be replaced. A city replaced that line within hours. The result: problem solved. The phase is now balanced, and there have been no further voltage surges or brownouts. I thank the Ting team for their diligence and expertise and for taking time over multiple calls to resolve this situation. The Ting sensor and monitoring service are provided to me at no charge through my State Farm home insurance policy. In addition, Ting will cover the cost of my electrician visit since the Ting team guided the electrician through the process of measuring the voltage into my home. I highly recommend Ting for in-home voltage monitoring, providing a valuable service that can help identify and resolve dangerous surging situations that could potentially lead to a house fire. Thanks again to the Ting team.
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(verified owner) –
Gabriela identified an electrical hazard within my home that could have caused a fire. She worked with me and provided good follow up and instruction so that I could have an electrician fix the problem. Very thankful to State Farm for introducing me to Ting.
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(verified owner) –
Ting app had been providing alerts for power surges for the past week and they day of a critical issue it alerted me. It caused me to respond promptly. I called the electrical company first. They identified the issue. It was a loose lug that was the cause. I called the electrician. The issue was resolved. Ting safety team contacted me to ensure everything was okay. I am truly grateful.
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(verified owner) –
Our insurance company offered Ting for free. We were notified that we had done arcing overnight. The staff walked me through the process of isolating the cause. We resolved the problem and I’m very happy that Ting was there to help. I didn’t need an electrician and am grateful to my insurance company for sponsoring a great service.
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(verified owner) –
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(verified owner) –
We had a pipe burst in the kitchen… 7 fans and 2 dehumidifiers were installed to help dry out the water, for two weeks. We received a call from Ting that one of our “plugs” was showing some arcing. Ting gave us a lot of information about what they saw happening at the site and had us trying to “wiggle” the plug… plug in a toaster and vacuum to see if that caused more arcing. The plug was finally replaced and then, with several phone calls and tests to see if it was working correctly, we were back to getting “zeros” on the test site. We love having Ting help keep our home safe.
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(verified owner) –
The “personal” touch provided by Nelson. He would reach out by text, phone, etc. and we worked well together as a “team” to identify and correct the issue. Great job!
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(verified owner) –
outside pole wire was damaged
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(verified owner) –
Neutral connection hazard that we were alerted to.
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(verified owner) –
Ting was provided to me by State Farm Insurance. I was amazed that Ting was able to find an electrical hazard with a heating pad that I had just purchased. This service is invaluable as I would have never known that there was a problem. The Ting service most likely saved me from having a house fire.
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(verified owner) –
The Ting device was provided by my insurance company, State Farm. After about a month of monitoring, a problem was detected. The Ting team talked me through finding the problem. They worked with me when I had time to spend, and didn’t harass me with messages when I was too busy with other things. It turned out to be a phone charger. I’m glad it was something simple and really easy to fix.
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(verified owner) –
I was notified by Ting there as a problem. They advised me how to correct it. Everything went smoothly. State Farm provided me with Ting!
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(verified owner) –
For a long time we had experienced lights dimming and brightening – wejust found it annoying. StateFarm provided me with a Ting and about a week after plugging it in I received an emergency message saying there was a serious problem – “a damaged, loose, or open neutral connection, located in the utility equipment that serves your home”. I rang he tulity company who sounded doubtful but sent some one out as the wording ting told me to use was that this issue was “hazardous”. Within 2.5 hours a truck arrived and found that the neutral was poorly connected – fixed it immediately. A few days later an email summary arrived which showed very clearly that the moment the power company corrected the problem, repeated spikes n my measurements had ceased. I cannot tell how great the risk of fire was but I am very grateful that Ting identified a problem I would never have recognized.
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(verified owner) –
i have Ting thru State Farm. i was alerted to arcs in my electrical system. Drew recommended replacing outlets. that resolved the problem. thanx again, Drew. Drew was very very helpful. ray
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(verified owner) –
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(verified owner) –
The hazard was a loose wire in my garage door opener causing arching. I could not believe how thorough and accommodating Edwin was! Customer service was TOP NOTCH. He knew the safety of my family was just as important to him as it was to me. He walked me threw outlet by outlet, test by test to identify the sours and monitor. He always called when he said he would and check back whenever he was an arch. I just cant say enough good things and I am so happy I have Ting to monitor the safety of my home.
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(verified owner) –
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(verified owner) –
Had a faulty connection and they informed me
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(verified owner) –
I received a notification on my phone and via email that our electrical service had a loose neutral and to contact our electric provider immediately.
I gave our electric provider a call (they weren’t all that helpful and couldn’t provide an ETA for service). About 30-45 minutes after placing the call, a contractor arrived to investigate. After a couple minutes they informed us that we had a blown neutral.
I was very curious and had to ask the technician whether our electric provider would have known of this issue when it happened, he advised they would not have known. The only way we would have known was light bulbs bursting, appliances going haywire, or a potential fire. We thankfully did not experience any of those issues. So without Ting we could have experienced some damage to our property.
That evening I texted our State Farm rep and told him the story to give State Farm and Ting some needed praise. State Farm provided/provides our Ting Sensor.
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(verified owner) –
We had a notice from Ting we we experiencing excess power from our utility company. The notice recommended we contact the utility company immediately which we did and they came out and found a neutral ground was arcing from squirrels chewing the installation. FIXED!!!!! The utility company repairman said he was aware of Ting and said everyone should have one.
Our Ting unit was supplied by State Farm Insurance. Our experience was more than expected and communicating with Ting was very reassuring.
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(verified owner) –
Well what can I say, I’m a licensed Master electrician and the service I received from Ting was spot on. They handled the issue with precision expertise that followed the National Electrical Code requirements. Nelson (Engineer) was very helpful and professional.
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(verified owner) –
We were having solar panels installed, and during the process I got a Ting notification that there was a fire hazard at my house, and I reached out to the installers and they came and found a ground wire that needed to be repaired. We are using Ting currently through our insurance company, state farm.
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(verified owner) –
Fire
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(verified owner) –
Couldn’t find anything wrong,was supplied by state farm
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(verified owner) –
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(verified owner) –
Thank you for staying with the electrical problem (provided by John’s Insurance Agency, Arcadia CA) through the completion of the fixit problem.
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(verified owner) –
I was notified via text that there was a fire hazard and I should call my provider immediately. There were no signs of any issues (flickering lights, etc) but I called Oncor right away as advised. Within an hour, they had a crew on site who determined that the issue was with their transformer. They had the issue repaired very quickly. There were a total of three buildings in our community affected. Thanks to TING, the equipment was repaired before anyone else was even aware there was a problem.
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(verified owner) –
In early September, I started getting alerts from my ting app detecting some wild swings in voltage, but it was intermittent. We also noticed LED lights flickering even without the ting alerts. Usually, the power to our home is relatively steady based on the weekly ting reports. The situation slowly got worse. Eventually, I was on travel and got an alert from the app saying there was a fire risk and notifying me that the problem was in a utility system feeding our home power. Shaina in the ting call center contacted me and remained my representative throughout getting this resolved. I contacted our power company, Exelon/Pepco, and they sent a crew out to check it while I was away. They didn’t notice the problem on their visit, but I saw it persisting via the ting app. Shaina was extremely helpful in advising on working with the utility to get them to install a monitoring system and inspect the lines and transformer on our block. She stayed on this until it was resolved, including calling and texting me over the weekend. This is the second time we have had a similar problem in three years. During the first incident, (Whisker Labs) reached out to me with a complete diagnosis and a likely source, which I informed Exelon/Pepco about. It took multiple visits until a curious lineman looked at the Whisker Labs email and ting app data and followed the advice to look for a loose neutral wire on the local transformer feeding our home. He found it, fixed it in minutes, and we have had no problems until the recent incident above. I am an enthusiastic fan of Whisker Labs and their ting service. I initially subscribed independently, and then my home insurer, State Farm, offered the service as a free feature of their home insurance. I highly recommend ting and their commitment to super customer service and resolving safety issues.
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(verified owner) –
We came home from vacation and I received a text that seemed suspicious. I went into the TING app on my phone and the notice was also there so I knew it wasn’t a scam. I called the TING rep Sheinna and she walked me through a process to find the problem. She was very helpful, understanding and thorough. The issue was a faulty timer on our bedroom light and we were lucky that a fire didn’t start while we were away. Thanks to the TING monitoring they caught the problem before any disaster. Thank you Sheinna and the entire TING team!!
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(verified owner) –
Ting informed me that an arc was detected in our electrical system. The initial alert was a little scary to receive, but I am very thankful that the technology exists to detect these issues. Ting detected a breaker arc as 1 of 2 issues, once the breaker was replaced there was still minor arcing on the same circuit, which turned out to be a failing compressor on our AC unit. While we were not expecting to replace our HVAC system, I am still very thankful a problem was detected and mitigated before a much more serious issue or fire happened.
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(verified owner) –
Light was arching. We would never have known about it until something big happened. In this case, I was able to fix the loose ground connection on the light and problem was solved.
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(verified owner) –
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(verified owner) –
I received a Ting monitor through my insurance company, State Farm, and I thought, “Sure. What the heck – I’ll plug this thing in” (never expecting to hear anything more about it. Then after the system had been in for a almost a year, I received a call from Ting, telling me they had detected arcing (which indicated a potential fire hazard) somewhere in my home. Nandini at Ting walked me through a pretty extensive diagnostic check, which ultimately identified a malfunctioning exterior motion detector security floodlight. I replaced the faulty fixture and the arcing problem disappeared. Were it not for the Ting monitor It’s very likely I would never have known there was a potential problem until it became a real problem! Nandini was very professional and thorough – and was delightful to work with, as well. She followed up after the problem was resolved just to make sure everything was OK. I’d say she is a real asset to the Ting team.
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(verified owner) –
TING warned me repeatedly about a utility problem. There were no signs of a problem. The utility company electrician found a loose connection on the neutral. I showed him the TING app.
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(verified owner) –
An old lamp was malfunctioning. I was altered that there was a problem. I got rid of the lamp. Problem solved.
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(verified owner) –
I recently requested information on the Ting Service that State Farm offers. Our State Farm Agent immediately responded with the link about the Ting Service. Ting shipped the monitor and I installed it. Within the first week, Ting notified us that we had a problem with the “Neutral” connection to our house.
We had our electrician come out and check our electrical connections. While our electrician was at our house, I contacted the Ting Representative. He talked with our electrician and they worked through a process to diagnose the problem. They first thought the problem was not in the house but at the meter connection. Next, I had our electric company come to our house and check their meter connections. Again, the Ting Representative was on the phone with me while the electric company person was at our house and they talked. It was determined that the problem was not at the meter connection. Next, I had our electrician back and again he and the Ting Representative talked and they worked through several steps to try and pinpoint the problem. They decided to pull the “Neutral” wire to our Circuit Breaker Box and inspect it. This turned out to be the issue. This connection was slightly corroded, the wire was cut back a short amount to provide a clean connection and then was reconnected to thew terminal.
We built our house 40 years ago. All of our electrical connections look like they are still new, which contributed to making it more difficult to identify the problem.
I am pleased that the Ting Service was first able to detect the problem and then their support working with our electrician and our electric company to step through the process to find the source of this problem.
In addition, I am pleased that Ting is paying our electrician directly and covering the labor for this work.
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(verified owner) –
a bad light fixture
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(verified owner) –
My utility company discovered that the electrical wires were old and corroded. They were replaced. The device provided by my insurance company discovered the issue.
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(verified owner) –
State Farm supplied my Ting. I was notified by my Ting that there was an electrical problem. I called Ameren Illinois and they found a loose connection on the electrical pole. The gentleman fixed it and everything was fine.
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(verified owner) –
Ting was provided by my insurance company for free. A few weeks after getting it they notified us of a hazard. It took a few days of testing and trial and error but we ultimately traced it to a couple of bad bulbs in a light fixture. Replaced the bulbs and all is well. Would this ultimately have caused a fire? Don’t know but why would anyone take a chance with something so easily fixed? Not me.
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(verified owner) –
It showed that I had a very serious problem and needed to be fixed on right away,
and it I called the electric company and it was fixed.
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(verified owner) –
The issue was a possible electrical hazard. An email communication was received from Ting. After speaking with the Ting hazard team, we contacted our power company to relay the findings. Within 72 hours Georgia Power located and resolved the potential hazard.
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(verified owner) –
Ting was provided by my insurance company free of charge. I was hesitant to get it but i figured what could it hurt. Within the first month or so I received an alert on my phone from the app that a potential hazard had been detected. Shortly thereafter I was contacted by a representative by phone, Leif. He briefed me on what he was seeing, basically an arch of some sort at certain times. From the time of day he described we went through a process of elimination on trying to locate the culprit. Initially we thought it was a dimmer switch failing but that turned out not to be the case. After a few back and forth conversations he called me one night when the arch was most prevalent and we were able to narrow it down to a phone charger that was failing. We left it unplugged and he monitored a few days and no arch so case was resolved. Relief to find the issue before it became a problem, charger could have finally let go and caused damage. Leif was a great help and very knowledgeable and explained everything in great detail and ultimately prevented a potential fire.
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(verified owner) –
For the most part the experience was okay. However, it would have been extremely helpful if TING had sent out a text, app notification, and email like they do when a fire hazard has been detected. I was also having issues with my AT&T Gateway at the time my fire hazard was being monitored by TING fire team. And without knowing why the TING device was using so much internet data I feared that may have been the issue and I unplugged it. While unplugging TING didn’t wind up being the source of my internet connectivity issue (my AT&T Gateway was determined to be on death’s door & an AT&T tech had to replace the gateway with another one), unplugging TING allowed me to eek by working from home fulltime until my gateway was replaced. Yet, I was concerned about plugging the TING device back in – not knowing if perhaps there had been some breach at TING and that somehow through a TING device update a virus had infected the devices and maybe could be trying to spread to other wifi connected devices in my home (…needless to say my mind spiraled fast). The point being, that while yes I am thankful for TING fire team and the TING device, a simply notification to me explaining that I may notice an uptick in data usage by my TING device over the next few days due to suspicious activity my device has detected – and therefore, the TING device will be in a high alert mode that allows it to take in more data points so the TING fire team can access if the initial detection was simply an anomaly or if there is for sure a hazard that they need to contact me about. Also, another aspect that was stressful was the electrician. At first, I was happy to let TING select an electrician for me (they can get one or you, the customer, can schedule your own – they just have to be willing to work with a TING fire team member while doing the work) and the work to correct the arcing that was detect went okay-ish. TING said the $1,000 credit was for labor only and that they could possibly cover parts but that it would depend on what all was needed and if the parts cost wasn’t too high. The part that was scary was the electrician stated right off the bat that he charges $387 fee for diagnosing where the issue is and the TING rep (who already knew exactly where the issue was and I had also informed the electrician where the issue was) said TING would not cover that….then both the electrician and TING rep (on the phone) proceeded to start going through the diagnostic steps trying to determine where the issue was and neither one said anything to me since there was going to be a $387 diagnostic fee charge and seemingly I was going to have to pay. Luckily, TING ended up covering the entire bill….thank goodness since again I was never kept in the loop by TING or the electrician until the work was nearly completed. I was even told by a TING rep that the electrician would check with me first to make sure I was comfortable with the work needed to be done and potentially what I may have to pay (of course that price may be higher if the electrician runs into anything unexpected)…yet, nothing was said to me until the work was nearly completed. Another aspect that made me upset was that while I know all repairmen always up the price of parts, like a $2 part at Lowe’s or Home Depot will show up on the bill as a $12 part, what made me sick was that this electrician had horrible reviews online for inflating prices way beyond that average (and expected) repairman’s overpriced parts. I was thankful for TING for paying the entire bill, but I felt bad for TING because they essentially got took by the electrician…TING never balked at the charges….again thankful because I had already stated that if I had to pay anything then I did not want anything done (my issue was a yard light that plugs in may have been struck by lightning and began arcing….so if I had to pay anything for repairs, then I was perfectly fine leaving the light unplugged and living without a yard light…and thus eliminating the issue). The last thing that I wasn’t happy with was purely on the electrician’s part after the repair was finished and TING had paid and the electrician had hung up with TING. The electrician gave me a sheet from their company and said to look it over and if I would be interested in having any of those items listed on there looked at he could do it, that it was complementary. Most of the items where unnecessary, but given the scare I had received by being blindsided by fire hazard detection after not knowing why the TING device was hogging my internet bandwidth and causing me to not be able to do my work…I went ahead and asked if the electrician would mind just doing a check on my breaker box and outside meter. In my scared state I just thought having the breaker box and outside meter would give me a little more peace of mind…..boy was I wrong! The electrician then pushed his way through my house and started running through everything on the assessment list and switching things that DISH network, etc. had set up – saying that’s not how it’s done and never asking if I would be okay if he changed/fiddled with anything. The electrician followed up with showing me a list of the pass/fail areas along with stating multiple times that he wasn’t from right around where I live so he wasn’t sure what the rules/regulations were for my town so he was just assessing everything based on where he’s from. Then he sat down at the kitchen table to write out a “quote” for if I had all of those fails corrected along with getting pushy about becoming the electrician’s company member where I would subscribe and pay a due, but that after that their bills for the work done could be a few dollars cheaper. Also, a few of the items on the assessment list he just said he assumed and marked them how he thought they might be because he really didn’t want to go check them out….honestly, though that was fine with me since when he handed me the paper he said I could see if there was anything on the assessment list I would like checked and I ONLY ASKED FOR THE BREAKER BOX AND OUTSIDE METER to be checked….just thought well it’s free and he’s here so it wouldn’t hurt. There is no chance I would ever have that electrician/company do work on my house so the assessment and quote is a mute point really, but what I found odd was he repeatedly kept asking me if I had made the appointment with his company. I just stated again and again that TING had selected that company and set up the appointment for me. So, I am thankful for TING, but you need to implement a notification protocol that issues a text, email, app notice letting your customers know in the event their TING device ramps up, why it is doing so…..KEEP THE CUSTOMER IN THE LOOP AT ALL TIMES. Beyond that, I learned my lesson and know that if anything happens again I will call any one of the local electricians and explain the situation and pray that they will be willing to work with TING, none of them ever pressure customers or try to steamroll them by praying on their fear. If only I had done that in the first place, I really think I could have come away from all of this feeling safe and secure after all was said and done.
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(verified owner) –
I kept receiving higher than normal voltage readings from my Ting Fire hazard monitoring device. The Ting team contacted me and recommended that I contact my utility company BIA SCIP.
I reached to them by email with no results. The Ting team stayed in contact with me and suggested that I call my Utility company. I called the company and gave them the information that was relayed to me by Ting.
My utility company came to my home the same day to look at the connection to my home. The voltage reading that the technician recorded was almost exactly the same reading I got in real time on my app. The technician was impressed with the device. They informed me that they would return the next day to troubleshoot the issue. The troubleshooting resulted in checking the transformer and lowering the voltage coming to my home, as my address was at the end of the line. The technician reinforced how impressed he was with the device and app.
Thanks Ting
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(verified owner) –
I received Ting as part of my home insurance and wow I am glad I did. I followed the instruction which are simply plug it in, download an app, and hook up to WiFi to get it started. After a week of assessment Ting alerted me to an electrical hazard I would have had no other way to identify, the power supply to my house was not properly grounded and the power being delivered was spiking and dropping low. This poor quality power can damage appliances and worse cause a fire. Sound like I know what I’m talking about? Well that’s only because Ting educated me on it. They alerted me to the hazard and gave me clear instructions to communicate to the power company. The power company came out within hours and identified that a power line in my backyard, where a tree had fallen on it 10 years ago, was damaged and causing the issue. They were able to make a repair quickly and the hazard is no longer present. The customer reps were knowledgeable, responsive, and helpful. After the power company made the repair the representative monitored the power over the next several days to ensure it was completely resolved. I couldn’t be happier with the service. Not only did they remove a hazard from my home but also my neighbor’s as they were in the same line. Thanks Ting!
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(verified owner) –
Thanks to TING for the heads up on my electrical problem. I called Georgia Power after I received the initial message. They were here within an hour and determined squirrels had chewed some insulation off the incoming wires. They returned within a couple of hours with a crew and replaced the feed from the pole to the house.
It is a wonderful service Ting is providing. The light is now green.
Gary
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(verified owner) –
We were alerted to the arcing issue because of the Ting sensor. We had no idea there was a problem but were alerted as soon as Ting detected it. We received and email and a phone call from Dovran and immediately started going through steps to determine where the problem was coming from. Once this was determined an appointment was set up with an electrician who was able to eliminate the problem. Very detailed and easy process all around.
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(verified owner) –
they called me, so that really HELPED. THEY REPLACED AN OUTLET! THERE WAS NO CHARE AS TING WAS PROVIDED BY STATE FARM INSURANCE
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(verified owner) –
We had a storm, after that started to have brownouts and power surges, ting contacted us to let use know there was a fire hazard between the pole and the house, the power company was contacted about the issue. The power company did some work to take care of the problem. Ting stayed in contact with us the whole time until problems were taken care of. We received ting through State Farm
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(verified owner) –
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(verified owner) –
It was an electrical and arcing issue that was quickly identified to a particular room. With some additional troubleshooting it was determined to be a loose light bulb.
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(verified owner) –
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(verified owner) –
Ting monitor and service was offered to me by State Farm. I knew I was having some sort of electrical issue but wasn’t sure what it was. I thought it wouldn’t hurt to install the monitoring device and see what it said. After the first week in “learning mode” was complete, I started getting multiple notifications of a power surge. Per Ting notification recommendation, I notified my utility company who came out and verified there was no issue on the utility end. I contacted my electrician, and they were able to determine the neutral bar was split, creating an arc and subsequently unstable voltage. It was replaced. My electrician took some final voltage readings per Ting representative’s request. Ting continued to monitor my electrical system and everything is working properly again.
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(verified owner) –
The hazard was a potential fire hazard in an unknown electric circuit. A Ting rep called me on Sunday morning about it and I got an email. I really appreciated that weekend contact and the chance to call them late Sunday when I got home. As it turns out, my sump pump went out and tripped the circuit breaker. I had an electician check the circuit and then put in a new sump pump. I likely wouldn’t have know the sump pump went out without the Ting notification (or until my basement was flooded). The experience was positive with both reps I talked to. The confusion when an electician would come was the only hiccup. I’m glad I got this through State Farm.
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(verified owner) –
Ahmed from TIng called and texted me to let me know they’d seen a spike in electrical activity in specific outlet. We spoke once I was home and determined it was a very old lamp that was no longer safe to operate. I appreciated the timely and professional help provided. Ting is provided by my insurance company – Start Farm
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(verified owner) –
I had an arcing light bulb on my garage opener. Vamsi helped me quickly diagnose and recommend resolution to the problem. After implementing the resolution,
Ting monitored the situation to ensure the problem was corrected. Probably the most courtious and concerned customer service experience I’ve ever had.
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(verified owner) –
I was contacted by Ting about a problem that was occurring and seemed to come and go. After several weeks it became more pronounced and the engineer at Ting continued to search for the cause. She then called in one of their local electrical consultants. What was presenting itself as arcing within an outlet somewhere turned out to be 4 breakers that were faulty and had been damaged and non-functuning. If this had gone undetected, there would have been a probable fire in my electrical panel. Needless to say, this prevented a fire from happening. I would that everyone consider this service.
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(verified owner) –
I received a text from John Guzman of the Ting Fire Safety Team last Friday that my Ting sensor was detecting an electrical fire hazard. I immediately contacted John at the number provided, and he described the arcing issue that was occurring. He then stayed on the phone with me and worked through the process of determining what was causing the arcing. It turned out that my garage door opener was faulty as well as a table lamp in my den. If it wasn’t for the Ting sensor that was provided to me at no cost from my home insurer, State Farm, who knows what kind of damage might have been caused to my house through a potential fire. Kudos to John and Ting for the fantastic service!! I have recommended to my friends and neighbors to look into getting the Ting sensor for their house as well!!!
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(verified owner) –
arching. found a bad receptacle on the outside of my house and replaced it.
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(verified owner) –
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(verified owner) –
Our GE oven had a faulty bulb. It took the ting team a few calls to resolve the issue. The issue only happened when the oven light was on.
The issue was stressing however we fell great now that the issue was resolved.
Thank you
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(verified owner) –
Utitlity had installed the wrong transfomer for our house, the first one in a new subivision. It was delivering too high a voltage. TIng discovered it and told us to call utlility who came out and replaced the transformer that same day. Ting provided by State Farm.
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(verified owner) –
State Farm hooked me up with Ting. I was in the hospital for a month when Ting sounded the alert. It was easily resolved.
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(verified owner) –
Ting was provided by our insurance company. I had finished the process of connecting my Ting app to the Ting Sensor on Friday October 6. On Monday October 9, I received a text message on my phone telling me that there was a potential electrical fire and that I should contact our power company immediately. The power company rang the doorbell in about an hour and said “you called”. I tried to tell him that my Ting Sensor app alerted me to the fact that there was a potential fire in our electrical system. He looked at me like I was crazy. He had never heard of Ting. But he said he would check to see if there was anything wrong. He checked the meter box and said there was a problem in the service box in our backyard. When they checked the service box, they discovered that a ground connector was corroded. They replaced it with a new ground connector and turned our power back on. All of this took no more than 15 or 20 minutes. Our lights had been blinking when an appliance was turned on for several weeks, and our microwave oven hadn’t been working properly. We had an electrician for another issue and I told him about the blinking lights. He said it would take some investigating to determine the cause of the blinking lights. We were in the process of getting an appliance repair man to repair the problem with the microwave. WELL, after the ground connector was replaced, the lights stopped blinking and the microwave was working as usual. Thank you Ting!!!
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(verified owner) –
Ting is provided by my insurance company. Ting saw a warning sign and sent an electrician to review. They ended up replacing an old light socket.
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(verified owner) –
I was notified I was having a lot of power surges.Then I got a notification that a fire hazard was detected and to take immediate action to call my utility provider.I did as instructed by Ting, my provider came out and I was receiving to many volts to my house.They replaced transformer and all is good now.
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(verified owner) –
Hazard was constant high voltage. Ting recommended that I contact my utility company. They came right out and corrected problem with a new transformer. Also State Farm Insurance provided my Ting.
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(verified owner) –
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(verified owner) –
When I was offered the Ting service through State Farm Insurance, of course I accepted. With an older home it is important to stay on top of potential issues. Two years after we started the monitoring, the system registered a fire hazard. After my electricity company confirmed this issue was in my home, Ting stepped in to save the day. Ting secured a reputable electrician to investigate. The problem was that water had corroded part of my electrical panel! We were able to quickly schedule the necessary repair. Along the way the Ting staff continued to be advocates for us and was always helpful to answer questions. To be honest, I don’t know if we would have found this issue without the Ting sensor before real damage was done. High five!!
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(verified owner) –
The Ting notified us of power surges and low voltage as soon as it was installed. After 1 week we received a hazard warning about the service to the house. Ameren checked the system and found a squirrel made a nest in the transformer and was eating the wires. The problem was fixed and our power source has been rock solid. Ting identified a serious situation before it became a big problem for us. Well done. We recommend Ting to everyone we know.
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(verified owner) –
Ting notified me that they were getting an indication of a electrical fire hazard in my house during a specific time of the day. They asked questions and made suggestions to narrow down the potential problem. This awareness made me question some electrical abnormalities around the house. I noticed a light bulb making sounds and replaced it. After replacing the light bulb, Ting notified me that they were no longer getting indications of an electrical fire hazard.
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(verified owner) –
Ting was provided to me by State Farm. Ting picked up that there was a problem with the outside neutral wire and emailed me info on how to tell my power company. The power co. came out immediately and fixed the broken neutral which they explained is a big fire hazard.
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(verified owner) –
Electrical
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(verified owner) –
We received our first Ting from state farm insurance for our primary home. We also purchased Ting for our vacation home by the lake in the forest. After about one month as the weather was getting colder, I received a message, saying there was a potential fire hazard due to arcing. Of course, that is concerning especially when it is an hour drive to get up there. After two days and several trips, back-and-forth and many hours, diagnosing what I call was a perfect storm of minor events. All the Ting representatives stuck with me and helped me resolve four issues.
A loose fitting receptacle in the outside service panel.
A malfunctioning GFI receptacle.
A faulty rechargeable flashlight that was plugged into the GFI receptacle.
And most importantly, a 20 amp service panel breaker that had an internal fault with physical signs of overheating.
You can imagine the difficulty and the time consuming effort it took to isolate four items, causing an arcing signal.
The Ting team over this period of time stuck with it and performed live monitoring while I was isolating these issues and making repairs.
If we did not have the Ting sensor, all of these items would’ve gone unnoticed and could’ve been a potential fire hazard in the forest. My experience through this process confirmed the Ting sensor works and their diagnostic team is top notch.
I am going to send an email to the Lake community and recommend everybody look into having Ting in their vacation places also.
Best regards,
JW
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(verified owner) –
We’re new to Ting as a State Farm insurance client. Just a few weeks after setting up the system (easy, by the way), we received a call (and simultaneous text) from a Ting representative indicating that they were seeing an anomaly in our readings. With the rep on the phone, we were able to talk through the timing of the event and quickly honed in on a timer plugged into a living room lamp as the suspect. With additional monitoring of the lamp, without the timer of course, over the next 72 hours, the issue was resolved. Very impressive, prompt and courteous. Many thanks.
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(verified owner) –
Ting was provided by my insurance company (Erie). Everything is now complete and approved by the electric company and city building department.
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(verified owner) –
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(verified owner) –
Ting tech Riley walked me through a check, and after re iew, found it was a utility issue. They came out and quickly fixed it.
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(verified owner) –
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(verified owner) –
My family started to notice our lights flickering more often. More so on the weekends when everyone is home. I received an email and text from Ting. I reached out and was put in touched with a representative who took the time to educate me on the electrical situation I was in. She immediately had me start testing my home. She then walked me through the next step of resolving the issue. She kept in touch with me on the progress. My representative was truly concerned. She even informed me that Ting would reimburse the labor cost of the electrician having to replace our very old breaker. I am so glad that I decided to use Ting.
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(verified owner) –
faulty receptacle
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(verified owner) –
Ting is provided by my insurance company State Farm. They notified me of a fire hazard promptly. Due to the promptness of being told a “heating source” was causing a spike I was able to narrow down the source as a heating pad I’ve been using recently and forgetting to unplug.
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(verified owner) –
One of the Ting safety team members called and formed me that there was an issue in the house that was danger of a fire starting. The team member walked me through the procedure of unplugging any and all power strips or any plugs that was causing the fire hazard in the house. I was thankful for the help, it truly saved me and my son’s life. The Ting service was provided by State Farm.
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(verified owner) –
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(verified owner) –
We had a wall outlet that had failed, I received notification on the app and then a Ting representative called me immediately to inform me of what was going on and the steps to identify the problem. All of this happened very quickly which shows they are on top of things at Ting/Whisker Labs. About a year ago I received my Ting sensor in the mail, simply plugged it in, installed the app and the setup was really easy.
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(verified owner) –
We received the Ting device courtesy of our insurance provider at State Farm. Shortly after installing Ting a potential fire hazard was identified in our home. Thing was identifying the presence of arcing somewhere in our house. After working with a Ting advisor through a few brief sessions over the course of a few days, we were able to identify the location of the arcing activity. We then were able to identify that it was an old power strip which was the source of the arcing. We never would have known the power strip was a potential fire hazard without the Ting device alerting us. The power strip was located under our master bedroom bed, so clearly we were glad to remove the threat from our home. Having the Ting device gives us confidence in the wiring of our home, which was done before we moved in and after. It’s helpful technology for any homeowner who wants assurance there are no hidden threats in the electrical wiring of their home.
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(verified owner) –
Ting detected a fire Hazard at our home. I was at work and my son was asleep at home alone. I rushed home and with the help of Zach we were able to determine it did not appear to be in the home. He had kept call my power company. When they arrived we discovered that it was at the meter on the side of the house. You could see that it had been on fire. Parts were melted and charred. Zach then advices me to get an electrician to look at the problem. My electrician came and replace everything that had to do with the meter. It was inspected and power was restored. It was a little costly to repair but the damage could have been worse. We could have lost our home or even worse. So the cost was definitely better than losing everything. Ting even helped pay part of that cost. If your insurance offers this service. I would highly recommend it. Two days with no power is a lot better than not having a home to come to.
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(verified owner) –
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(verified owner) –
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(verified owner) –
Ting found high voltage. We have had occasional intermittent power and it was getting worse. With a Ting rep, an electrician worked through the issue. It was determined that the root cause was the power company. On the second trip out, I got someone who was incredibly capable. The issue turned out to be a faulty electric meter. Meter was changed and no issues post.
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(verified owner) –
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(verified owner) –
Ting provided by State Farm
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(verified owner) –
Arching, quickly resolved
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(verified owner) –
The hazard was a corroded neutral line pacific gas and electric came out and found the problem
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(verified owner) –
Ting was provided by my home insurance company. I would not have heard about the service otherwise. The hazard ended up being a lightbulb in the kitchen which was one that was left by the previous owner and should not have been used in a dimmable fixture. The resolution was to just remove that bulb. I was impressed with the speed at which the hazard was brough to my attention by the ting app, email, and voice mail. I was pleased to be able to work through the hazard quickly.
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(verified owner) –
Leif was so incredibly proactive in getting my issue solved. He was always so kind and very knowledgeable. This is all new to me and I couldn’t be more thankful for Leif and his team.
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(verified owner) –
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(verified owner) –
I live in a 50-year old home that has not been updated and I am older than the house. I’ve long suspected I had issues but have never pursued. I got an email from my insurance company, State Farm, telling me that I was eligible to enroll on TING and I did. Within a couple weeks I had notifications from them that I had issues, actually the receptacle I had used to connect their equipment. A phone call, a couple emails, able to use my own licensed electrician, who came out and replaced it. Ting staff were on the phone with me (I was there) and they had the work done in 30 minutes. If he had been able to provide an invoice then, he would have been paid immediately. Talk about easy peasy! I get a weekly report now, and I’ve had several recent outages due to electrical storms and they are reflected in these reports. No more issues, but if there are, I get an email! Staff are courteous and efficient. Can’t say enough! (PS: I did call my agent at first, thought it was a scam–It IS NOT!) Thank you TING!
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(verified owner) –
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(verified owner) –
Ting was provided by my insurance affiliation with StateFarm, and I couldn’t be happier with the partnerhsip and protection! The user app for the tool is very user friendly, and I was immediately informed of an urgent concern with a potential fire utility hazard within my home. The communication was excellent, as the Ting Fire Safety team communicated via numerous channels including email, phone call and text. Ting provided a very helpful st fochecklist of steps to follow, including sharing a wonderful email template to send my utility company as a first step of urgent attention. The entire mitigation process last about 2 weeks, with constant phone contact with John Jones and his team to document each step of the process from utility company check to electrician. The team also performed checks and data analysis to further pinpoint exaactly what needed to be repaired before the electrician was called to action, and communiated with the party to ensure most cost effective and efficient repair with no inflation in work scope. The team performed a final check over the course of a couple days after work was complete to ensure no additional concerns, and each member of the Ting Fire Safety team staff was halpeful and knowledgeable. Because of the partnership with State Fam, Ting paid up to 1000 dollars of the cost of work that needed to be performed to resolve the issue. I am very pleased and thankful for Ting from Whisker Labs!
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(verified owner) –
Received a text that there was a fire hazard in my home and to contact Ting immediately. I called and John got started working with us to find the hazard. Over the next couple of days John helped us to isolate where the arcing was coming from. It was from our 20+ yr old sump pump we never maintained or serviced. Since the pump was still working we would have never known it was bad and causing a fire hazard in our home. This was both a frightening and comforting experience. I’m very grateful for a service that is monitoring the electrical activity in my home and is then there working with me to find the problem so it can be corrected. Every home should have Ting!
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(verified owner) –
Before Ting senser was installed, I knew I had electrical grounding problem but I didn’t take any actions to resolve it. After installing Ting senser it informed me that my electrical ground was loose or damaged and was dangerous.. That prompted me to get the ground problem fixed. Thank you Ting.
After that Ting senser identified that there was voltage fluctuation in my electricity. I had no knowledge of this serious situation. Good thing Ting sensed this situation. I had my electrical company, Southern Calif Edison, came to fix this problem. Some years ago, Edison installed the underground power supply lines improperly. Today, Oct 2nd, Edison finally came and rerouted the power lines through the underground conduit correctly to the electric panel to rectify this voltage fluctuation. Without Ting, I had been suffered with this voltage fluctuation for a long time without knowing it. Now every thing with my electricity is normal. A big thank you, Ting and the monitor team.
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(verified owner) –
The hazard was a burned receptacle that the Ting was plugged into and Ting called and told me something was wrong and told me several things to check and it all led to the burned receptacle. Ting said they would send a electrician but it would be a week or two before the could send one. I told Ting we had a neighbor and good friend that was a retired electrician and he would check it for us so that is what we did. Ting was provided to us by State Farm Insurance.
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(verified owner) –
I’m not participating in this part unless my name is attached to it…. sorry…
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(verified owner) –
I did not like the experience. A lot of scary warnings without there really being a problem.
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(verified owner) –
It was a great experience
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(verified owner) –
Received & installed Ting. Immediately started detecting surges. After a few days sent me an emergency text letting me know to contact the utility company. Did so. Trico came the following day and made their repair. Sabrina from Ting called, followed up and continued to follow up during the following days. Extremely grateful I learned about this product through State Farm and the dedication of their team
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(verified owner) –
I got a notifications that I had a potential fire hazard and I should call my electric company. I did and they responded immediately and found a loose connection or wire on the weather head and fixed it.
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(verified owner) –
A heater in our bathroom. Omar was masterful in pinpointing the problem and finding a solution.
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(verified owner) –
I knew something was not quite right with my lights for a while, as they were flickering when I turned on a kettle. It was always like this, so I did not pay attention.
When I installed Ting, it showed me I periodically had power surges up to 152V, and then I got a message that my neutral wire might be open. That convinced me to finally call PGF&E and complain. They sent a technician who found and fixed a bad contact on the street transformer side. Now, my lights are not flickering, and I don’t see so many surges.
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(verified owner) –
Ting was provided by our insurance company, Nationwide.
You sent warning emails and personally called me to alert me to the danger.. The graphs you sent in the email was very helpful when our energy company came to look for the issue.
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(verified owner) –
It is useful
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(verified owner) –
I feel safe in my home
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(verified owner) –
We have a solar array paired with tesla powerwalls – a couple of times a month we would get short backup events – for a few seconds – didnt give it that much thought – since our grid hasnt been the most stable – but increasingly the tesla gateway kept being triggered more often – and about that time Ting signaled that the grid was sending unstable power to our house – the Ting team was super accessible – zero phone waiting time – all their agents were very professional and courteous – they kept following up proactively – Grid operator (PG&E) after several calls placed a Voltage monitor at the service – and sure enough – it had abnormal voltage behavior – Tesla actually determined we had a phase imbalance – PGE replaced the overhead service cable and replaced all the connectors at the pole – FINALLY things are back to normal –
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(verified owner) –
The hazard was the electric pole outside my home. I did receive my ting sensor from my insurance company. I received an email from Nick about the situation and he also provided me a template that I sent to my electric company to help resolve. Thank you very much
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(verified owner) –
I received an alert on my Ting app at 7:30pm about an electrical fire hazard. Within 5 min I received a call from the Ting Fire Safety Team. I was given step by step troubleshooting instructions on how to isolate the problem by turning off various circuit breakers. The problem was an outlet extender in the kitchen. The support from Ting was amazing and I would recommend this service for any homeowner. My State Farm insurance agent informed me about this product and they gave me a free 3 yr plan.
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(verified owner) –
Ting was provided by my insurance company. I was contacted because of arching. We went breaker by breaker, plug by plug, extension by extension. It’s time consuming but worth the effort. So far we found it to be a regular new extension cord – so very much worth it.
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(verified owner) –
I rec’d my Ting through their collaboration with State Farm my Home and Auto insurer. The starter opportunity seemed a no brainer and I’d worried for years about the quality of our home wiring since we lived here 40 since built it. So having a monitoring system provided that checked so many aspects felt opportune.
Well, as soon as we plugged it in and connected it, we started observing a variety of alerts, principally brown outs, low and high voltage alerts. On just the fourth day of monitoring, we rec’d a Fire Hazard alert, plus saw the wiring generic on the app screen, that an external utility equipment issue with a damaged, loose, or open neutral connection was identified. As suggested by Ting, we immediately called our Georgia Power Company provider and they quickly sent out a service technician to investigate the issue. AND……he found that our incoming power line had been multiply chewed through the insulation on the line by most likely squirrels!!!! The technician said we would have observed often very quick light flickers/quick dimmings, etc. The Ting monitoring even impressed him with the displayed info like the bouncing around voltages, again exactly what he said you’d see.
So, long story short…within days the Ting provided an awesome fire potential warning and allowed us to quickly resolve the issue (no more flickers, no more alerts now 3 days!). Ting is fantastic and I’m so appreciative of the service they and State Farm have helped provide. Customer now for life!! Thanks again to all so much!
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(verified owner) –
Without Ting my life may have been very different. On Sept 12 I was notified of a possible fire hazard. Immediately I was directed to call the utility company. I did but was dismissed. On Sept 26 I was contacted by Ting as a follow up. It was an ACTUAL representative not a computer. They encouraged me to contact them again. I did and that night the utility company came and fixed the problem. The problem was EXACTLY what Ting said it was. I was shown by the utility company the problem and it was SEVERE and only time it would have been a disaster. Thank you to Ting and their monitoring it saved my home and life. I have HIGHLY RECOMMENDED this product to my friends who are now looking into it. Don’t wait …..fire won’t wait.
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(verified owner) –
My homeowners insurance company is providing my Ting device, and after a week being installed, Ting sent me a fire hazard alert. I contacted my electric company, they came out and replaced a damaged connector between my house and the utility pole.
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(verified owner) –
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(verified owner) –
The Ting system read surges in power and isolated it to the lines from the power company outside the meter on my house. I called the electric company and the sent a technician who stabilized the lines. Since then the surges seem to have stopped and the range of voltage is much smaller than before.
I was referred to Ting by my Insurance Company, Nationwide.
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(verified owner) –
Yes it was resolved it was a surge protector that caused the trouble so I’m trashing it and buying new ones…Ting was provided by my homeowners with State Farm I would have never knew anything was wrong without them
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(verified owner) –
I learned about Ting through my homeowner’s insurance – Nationwide. They were sending out free smart plugs that monitor your home’s electrical network for faults that can lead to fires. Who doesn’t want to protect their home from fires. As soon as I plugged in the Ting I received notices of power surges, power brownouts for two weeks. Then one day I received notification of a fire hazard. Ting additionally called me to give me instructions what to do. I called SoCalEdison who came out the same day to look at their connections into my home. Sure enough the connections were rotted and sending dangerous power into my home; and they replaced all. This scenario happened in 2 1/2 weeks time of plugging in Ting.
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(verified owner) –
My home had wiring issues I would not have known if not for Ting.
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(verified owner) –
I was notified that I had a loose neutral connection. Ting advised me to call my electric company and have them come out to check. AEP Ohio came out within 30 minutes and checked everything. They tightened a few connections and said everything was all good!
Ting kept watch just in case and customer service was the best!!
I have State Farm and I received the monitor through them…and I’m so glad I did!!
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(verified owner) –
I had over 100 power surges over a week after having a handyman replace a receptacle I then came home to find a fire hazard warning which was nerve racking ! After power company & then I hired a professional electrician come to my home he replaced a few receptacles and did an electrical inspection ! This apparently was enough to resolved my fire hazard warning ! I was able to talk to ting representatives along the way ! This resolution and no more warnings from Ting gave me peace of mind !
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(verified owner) –
A loose fuse in the HVAC emergency disconnect for the outside unit. I was called by Ting during dinner and was asked to go to the panel box to switch circuits on and off. After going halfway through we found the culprit and since the weather has been mild it was easy enough to disconnect the HVAC circuit. I scheduled the HVAC seasonal maintenance for the beginning of the next week. Ting spent a fair amount of time getting information about the technician’s company that I thought I could have provided without imposing on a small business I’ve worked with for years. The technician probably would not have found the loose fuse during his routine maintenance. Ting has been provided to me by my insurance company, State Farm.
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(verified owner) –
Yes
Thru insurance
Good experience
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(verified owner) –
I got a note to call about a problem. The technician said there was some arcing happening at regular times. I realized it was my bedside lamp that I knew had a loose socket. I recently changed the bulb which probably moved the docket to start the arcing. The technician had me plug and unplug, check the wall socket, and ultimately plug in a different lamp. After I repaired the faulty socket, they monitored the system and confirmed the problem was resolved.
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(verified owner) –
Your service detected arcing on a circuit and upon troubleshooting I found out my circuit was not grounded so I decided to replace the entire circuit. During repairs I found a loose wire on one of the receptacles. If it wasn’t for Ting I probably would have never not found this dangerous problem.
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(verified owner) –
The hazard was arcing in a line that led to the garage, which was put off by simply throwing the breaker to an unused building. The contracted electrician (CL Electrical in Canton, GA), worked with the Whisker Labs engineer and found the issue, a broken wire in the lines to the garage. After a lot of delays (my fault, not theirs), the electrician did a great job and upgraded my breaker boxes and the problematic wiring. I would have never known what the problem was without the Ting alert.
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(verified owner) –
Ting informed me of dangerous electrical currents entering my house and advised me to contact the power company immediately. The power company found no major issues with the electrical box. But suspected the wiring going to the house was worn out. A team of electric company workers came out later and fixed the issue.
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(verified owner) –
Ting notified me of a possible fire issue caused by an electrical blanket that was faulty
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(verified owner) –
We knew there was a problem somewhere because our lights kept dimming. We had the electrician out but they didn’t seem to know what was causing it.
Our insurance is with State Farm and they recommend ting. Ting notified
Us that we had to much electric coming into the house and posed a fire hazard. We contacted AEP which is our supplier and they found a problem in the main electric line that comes into the house. They were able to fix the problem that night. Everything is working fine now. Without ting we might not have found the problem. Thank you Ting.
The Smith family
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(verified owner) –
Ting was provided by my home insurance (State Farm) and to say I was curious but skeptical would be an understatement.
After about a month with Ting in use, I was notified by the app that I had a potential fire hazard. The app prompted me to call and I immediately spoke with a representative who connected me to a specialist involved with my case. The specialist had me work through a few troubleshooting steps and quickly determined that my electrical outlet was faulty and needed to be replaced. I was offered by the rep to have them schedule an electrician come out and fix the issue (all covered by the $1,000 Ting gives you towards fixing any issues).
In short, the outlet was fixed, the experience was great, and I sleep better at night knowing that my electrical system is being monitored for any hazards. I can say that I’m no longer skeptical of this product, it does the job it’s designed to do.
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(verified owner) –
Lights in my house have flickered occasionally for several years. I was told by an electrical engineer that such power variation is not unusual and occurs frequently. It became so noticeable that I finally called a professional electrician to check our power. He found no problems but did tighten the wires going into the fuse panel.
Recently, our insurer State Farm sent notice of the availability of the Ting sensor, and since my house is older, I arranged to obtain a sensor. Had a little trouble getting it online, but soon found out that the device was well worth it. The Ting message about electrical danger prompted me to call Georgia Power Co., and they responded promptly, finding and correcting the problem (attributed to “wildlife”). I am grateful to have this protection for my house and family.
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(verified owner) –
external neutral wire was poorly connected to my house; power company repaired the issue. Ting was provided by State Farm.
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(verified owner) –
Electrical wire arcing at the receptacle connection. I received email from ting that there was a potential problem and to call the number they sent. I proceeded to inspect all wiring at receptacles. Disconnected burnt receptacle and cut out bad wire, then installed new making sure all connections are tight. I’m very pleased and amazed how ting works!! Saved me and my insurance company. Thanks again Ting system and State Farm!
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(verified owner) –
Hazard was arcing in a dehumidifier. Ting called me and we took several steps to confirm the problem was isolated to the dehumidifier. The Ting device that is installed at my has was provided through my home insurer – State Farm. Ting staff was super courteous and professional on all occasions of interaction.
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(verified owner) –
We received an alert from Ting. It took a little longer than expected but was resolved.
Ahmed Murshed was very helpful and did all he could to get our issues resolved.
We got our Ting through State Farm home insurance.
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(verified owner) –
I learned that I had a potential fire hazard from a text and email alert from Ting. It stated that it was an emergency and suggested I notify my electric company immediately. I did they were out within a couple hours, was able to provide the information given to me via Ting. The squirrels had eaten pretty much all of my wiring, because a lot was replaced, and caused electrical surges without my home.
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(verified owner) –
Ting advised me of high voltages bring recorded at my house. I contacted Georgia Power with the information and although it was about 2+weeks before they got to me, they discovered that there was damage to not only my line but also to my neighbor’s line. (probably squirrels or rats!) they replaced lines to both houses. And it is back to normal now. Thanks, Ting!
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