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Ting Home Protection Service
Help protect your family and home from electrical fires from home wiring, faults in devices/appliances, and poor power quality from your electric utility provider.
$99.00
We currently limit online orders to a quantity of one per transaction. If you require more than one, please continue with this purchase, and once completed, initiate a new purchase. We apologize for any inconvenience.
What's Included:
Ting Sensor and app
1st year of Ting monitoring service*
$1,000 lifetime credit for hazard repair
Try Ting Risk-Free. Once you receive your Ting Sensor, download the Ting Sensor app and follow the prompts. Within a few minutes, you're on your way to helping prevent electrical fires across your home. The Ting Fire Safety Team is behind you 24 x 7 x 365 if an electrical fire hazard is detected. And our Customer Care Team is here for you if you have a question or need assistance.
*When purchasing here online from us, the service is $49 annually after the first year; you will receive an email reminder regarding the need to renew as your service anniversary nears. YOU ARE NOT REQUIRED TO RENEW SERVICE AND WILL NOT BE BILLED if you receive Ting for free through your insurance company.
Description
With Ting, you get leading-edge science with a seamless design for a smarter, safer home.
Ting is a revolutionary smart home monitoring service that helps you protect your family and home from the most devastating type of home fire – and is based on several years of development by some of the brightest minds in atmospheric lightning and electromagnetic science.
Reduce your worry about electrical fire hazards that may develop in your electrical system and the systems and appliances you have plugged into it. As well, stop wondering if your electric utility is sending quality power into your home.
Download the Ting Sensor app and follow the instructions. Within 2 minutes, you’re on your way to helping prevent electrical fires across your home. Ting also identifies electrical utility power issues, helping you prevent device damage and other safety issues within your home and in the community.
While working to keep you safe, the companion Ting Sensor app informs you about important events. The Ting Fire Safety Team is behind you 24 x 7 x 365 in the event an electrical fire hazard is detected, and our Customer Care Team is here for you if you have a question or need assistance.
The Ting sensor is proudly designed in the U.S.A.
The Ting Sensor App is designed and built in the U.S.A.
Our Monitoring Team is entirely based in the U.S.A.
*Not all fires that are traditionally classified as ‘electrical’ in nature can be prevented by Ting. Statistically, Ting has demonstrated across hundreds of thousands of homes the ability to reliably prevent a large portion of electrical fires, between 75 and 80%.
Features & Pricing
What’s Included:
- One (1) Ting plug-in sensor¹: DIY, no professional installation required
- Ting Sensor smartphone app on iOS or Android
- 1st Year of Ting Monitoring Service (*see details below)
Note – if you received Ting through your insurance company, please refer to their program details for the length of Service - $1,000 remediation credit
- Lifetime sensor warranty
Details:
- 24 x 7 x 365 monitoring and hazard detection for your home’s electrical system and devices connected to it
- Live Ting Agent contact in the event of a suspected electrical fire hazard
- $1,000 service credit for electrical hazard remediation – we cover the cost of repair²
- Remediation coordination by Ting Fire Safety Team and access to Ting-Certified Electrician Network
- Lifetime Ting sensor hardware warranty²
- Real-time notifications via companion app: electrical fire hazard, power outage and restoration, power sags and surges, internet outages, and more.
- *Annual monitoring service included for the first year; fee is just $49 after the first year, billed annually
Note – if you received Ting through your insurance company, this annual service fee does not apply. Please refer to your insurance company’s program details. - The Ting Sensor is proudly UL approved3 and FCC Certified
- 30-day money-back guarantee – try Ting risk-free4
1 Most homes require only one Ting Sensor. Click here to see if you may need more than one for your home.
2 Terms and conditions apply, see terms of use.
3 The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting’s efficacy or performance.
4 Terms and conditions apply, please see our return policy.
DIY Installation
Ting is a snap to install.
What is needed:
- An available indoor outlet, preferably in a less-used part of the home. Ting will be plugged directly into the outlet.
- Broadband Internet service – required for your Ting Sensor to securely communicate with the Ting cloud servers. Learn more here about Internet requirements.
- Wireless (Wi-Fi) network access – you’ll be prompted to select your wireless network and authenticate to connect your Ting Sensor. Learn more here about Wi-Fi requirements.
- Whisker Labs Ting Sensor smartphone app downloaded to your iOS or Android phone or tablet
- Your email at the ready – a verification code will be sent to the email you specify during setup (check your spam folder if you don’t readily see it)
- No batteries (ever)
Instructions:
- Download the Ting Sensor app.
- Locate your desired outlet for Ting; Outlet extenders, power strips, or extension cords should not be used. Please do not plug in your Ting Sensor until prompted by the installation process in the Ting Sensor app.
- Launch the app and follow the registration and installation process – you’ll plug the Ting Sensor directly into the outlet when prompted by the app.
Refer to the Ting Manual included with your Ting Sensor, or click here to view it online.
Specifications
Ting Sensor
Ratings
Voltage: 120VAC
Frequency: 60Hz
Current:
0.050A typical, 0.120A Max (Models WL-T-3000-R04 and R05)
0.030A (Model WL-T-3000-R07)
Voltage Fluctuations: +/- 10% of nominal voltage
Overvoltage: Overvoltage Category II
Radio
Standard: Wi-Fi – 802.11b/g/n
Frequency: 2.4GHz
Environmental
Operating Temperature: 5C to 45C
Storage Temperature: 0C to 60C
Humidity Range: 0-80% RH
Max Altitude: 2000m
Pollution Degree: 2
Mechanical
4.11” x 2.23” x 1.52”, 5oz
Compliance
Safety Standard: UL 61010-1
Radio: FCC, FCC ID:
Contains 2AQNW-TINGM1 (Model WL-T-3000-R04 )
Contains O7P-4343 (Models WL-T-3000-R05 and -R07)
Our Commitment
For well over 125 years, electricity has fueled our lives. Still, it has also proven to be both mysterious and often dangerous – taking the form of silent and horrible fires that catch homeowners off guard. As it turns out, each hidden electrical fault generates unique but exceedingly tiny signals that indicate something’s not right. Up until now, these signals were largely undetectable, let alone from a simple plug-in sensor.
Our passion and our purpose were solidified by a devastating electrical fire experienced within our Whisker Labs family. Quite simply, we want to help put an end to electrical fires.
We’re thrilled about how Ting has performed for homeowners to date. However, we recognize Ting’s technology is different from other smart home technology such as video doorbells and smart thermostats. Ting is the first major development in fire safety since smoke detectors’ mass-production in the 1970s – a statement we wouldn’t be able to make if we had not created Ting to provide a very simple user experience. And one that is designed to perform for the life of your home.
Your Safety
- We take seriously your decision to help protect your family and home with Ting.
- Our mission is wholly focused on your safety by helping prevent the most devastating type of home fire.
- We would never share technology with homeowners if it were not proven, safe, and easy to implement. We’ve leveraged nearly two decades of research and testing into the development of Ting.
- Equally, we would never share technology that irritates. Ting expertly distinguishes between everyday ‘man-made’ arcing (motors, switches) and arcing ‘in the wild’ from true hazards – so you won’t be bothered with nuisance alarms.
Your Privacy
- We hold solemn our responsibility to safeguard your privacy. This begins with our ‘security by design’ approach and is bolstered by our privacy policy.
- We are not in the business of selling your personal data to 3rd parties. Ting protects our homes as well – and we wouldn’t want our data shared, either.
- We are not in the business of employing your data in the service of anything outside of hazard detection, prevention, home safety and grid safety.
- Important resources where you can learn more:
- Frequently-asked questions about security
- Our privacy policy
- For California residents, our CA privacy disclosures can be found here.
Our Transparency
- You can always expect transparency and honesty from us; we recognize we must earn your trust every day.
- Zero conflicts of interest. We are in the business of providing peace of mind, not generating referrals for contractors.
- Our Ting-certified contractor network consists of local, reputable contractors that you may recognize. This network is fully independent: there are no incentives or ‘side agreements’.
- Contractors are (and must remain) in good standing with the business community and homeowners at large.
- Not all fire hazards require an electrician for remediation, but if required, Ting includes a $ 1,000 lifetime credit to apply toward contractor labor should a fire hazard identified by Ting require a licensed electrician.
- Not all hazards require a professional for repair. When repair is necessary, we never send a contractor without first working with you, and only then, if we have your approval. Our customer testimonials highlight this key distinction.
What you'll need for Ting service in your home
Broadband internet
service in your home
(excludes satellite, dial-up or metro Wi-Fi)
Wireless home network
for your Ting Sensor
(must be secure, open Wi-Fi is not supported)
Smartphone* to run the
Ting Sensor app
(*Apple, Android or Apple iPad)
Our Promise:
We're confident you'll enjoy increased peace of mind with Ting. If you are not completely satisfied for any reason we will gladly issue a full refund within 30 days of service activation*
*Conditions apply. Please see our Return Policy.
*The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting's efficacy or performance.
(verified owner) –
Ting notified that there was a potential fire hazard shortly after installation. The problem was a bad or loose neutral wire connection and that I should notify my utility company of the issue. I did and they came out immediately and found out that limbs and squirrels had damaged the incoming feed line to the house. The company appreciated being notified of the potential hazard. They will be sending a work crew to fix the issue. Thanks to Ting.
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(verified owner) –
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(verified owner) –
We had a tv hooked up to an extension cord, then connected to a surge protector extension cord. The problem ended up being the surge protector. Able to sleep better knowing that we are protected against fire by Ting.
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(verified owner) –
Our 1970’s home has aluminum wiring which could be a hazard itself. Our Ting sensor flashed red one day and simultaneously I received texts, emails and a phone call advising us there was a fire hazard. After testing whether it was the outlet or an electrical item plugged into the outlet, it was decided to have an electrician check it out. It was the outlet and the aluminum wiring to the outlet had melted together.
Some of my most precious items are hanging on that wall with the defective outlet. I cannot imagine losing them to fire. We cannot thank enough, the entire Ting team and the electrician that came so quickly.
Ting is provided free of charge through State Farm Insurance.
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(verified owner) –
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(verified owner) –
When I first got ting, everything was great. A few months in after a storm, I ting started detecting multiple power surges. Called DTE and they came and told me my meter and wires going into the house needed to be replaced. So, I had an electrician come and changed all that but still was having power surges. DTE refused to come look at the problem, they said they already changed the wires from the pole to the house. Ting sent their own electrician to the house to verify it wasn’t something at the house but from the pole and he said there was something wrong with the neutral wire. Finally, DTE came back after confirmation. The same DTE electrician that changed the pole wires came back and said there wasn’t anything wrong with the pole and this devices are unreliable. I showed him the live activity on the app and he said he would check the meter for the neutral. He came back after the test and confirmed there was something wrong. So after months of DTE claiming the ting device was unreliable he finally admitted it wasn’t. So now everything is good and we are safe again.
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(verified owner) –
The hazard was too much energy from my electric company!!
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(verified owner) –
I have noticed that our lights were flickering when we ran larger appliances such as the wash machine or the microwave. I ignored it until we received a notice from ting about a potential fire hazard for our house. The text notice of the fire hazard prompted me to contact our utility company. The ting notice indicated a problem with the neutral wire. We contacted the utility company and they dispatched a technician. The technician confirmed that we had a broken neutral wire at the service pole. The ting monitor was spot on. Thanks to the ting safety team a state farm insurance for providing such a great device.
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(verified owner) –
My Ting device was provided by my insurance company State Farm. I was notified of an imminent electrical hazard at our residence while traveling and was not able to assess the situation at our home immediately myself. The Ting Rep suggested that I request an inspection of our power lines leading to the house by our power service provider. They came out called me and said all looked safe to the meter and suggested that I contact our electrician to have them inspect our panel and connections. Fortunately we have a very competent contractor and he came out. a few days later and said he pulled the panel and checked all connections and they were tight and in working condition. He also told me he has had three other clients in our immediate area since the January 2023 storms that hit our area of Sacramento and all three ended up being related to the power service drop from the utility pole to the residence and that ultimately after very costly inspections by the electrical contractor ended up being resolved by the the utility company replacing the power supply drops to the homes. Some customers had lost thousands of dollars in appliances due to the voltage fluctuations. I recontacted our utility provider and requested another inspection. The service technician showed up and immediately saw that the connection from the power drop to the weather head on our home was seriously deteriorated and proceeded to install new connectors. He could not believe the first inspector missed such and obvious problem. He also placed a work order to have our power supply drop from the utility pole to house replaced. Ultimately Ting and our electrical contractor helped us detect address a potentially disastrous situation. Thank you.
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