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Ting Home Protection Service
Help protect your family and home from electrical fires from home wiring, faults in devices/appliances, and poor power quality from your electric utility provider.
$99.00
We currently limit online orders to a quantity of one per transaction. If you require more than one, please continue with this purchase, and once completed, initiate a new purchase. We apologize for any inconvenience.
What's Included:
Ting Sensor and app
1st year of Ting monitoring service*
$1,000 lifetime credit for hazard repair
Try Ting Risk-Free. Once you receive your Ting Sensor, download the Ting Sensor app and follow the prompts. Within a few minutes, you're on your way to helping prevent electrical fires across your home. The Ting Fire Safety Team is behind you 24 x 7 x 365 if an electrical fire hazard is detected. And our Customer Care Team is here for you if you have a question or need assistance.
*When purchasing here online from us, the service is $49 annually after the first year; you will receive an email reminder regarding the need to renew as your service anniversary nears. YOU ARE NOT REQUIRED TO RENEW SERVICE AND WILL NOT BE BILLED if you receive Ting for free through your insurance company.
Description
With Ting, you get leading-edge science with a seamless design for a smarter, safer home.
Ting is a revolutionary smart home monitoring service that helps you protect your family and home from the most devastating type of home fire – and is based on several years of development by some of the brightest minds in atmospheric lightning and electromagnetic science.
Reduce your worry about electrical fire hazards that may develop in your electrical system and the systems and appliances you have plugged into it. As well, stop wondering if your electric utility is sending quality power into your home.
Download the Ting Sensor app and follow the instructions. Within 2 minutes, you’re on your way to helping prevent electrical fires across your home. Ting also identifies electrical utility power issues, helping you prevent device damage and other safety issues within your home and in the community.
While working to keep you safe, the companion Ting Sensor app informs you about important events. The Ting Fire Safety Team is behind you 24 x 7 x 365 in the event an electrical fire hazard is detected, and our Customer Care Team is here for you if you have a question or need assistance.
The Ting sensor is proudly designed in the U.S.A.
The Ting Sensor App is designed and built in the U.S.A.
Our Monitoring Team is entirely based in the U.S.A.
*Not all fires that are traditionally classified as ‘electrical’ in nature can be prevented by Ting. Statistically, Ting has demonstrated across hundreds of thousands of homes the ability to reliably prevent a large portion of electrical fires, between 75 and 80%.
Features & Pricing
What’s Included:
- One (1) Ting plug-in sensor¹: DIY, no professional installation required
- Ting Sensor smartphone app on iOS or Android
- 1st Year of Ting Monitoring Service (*see details below)
Note – if you received Ting through your insurance company, please refer to their program details for the length of Service - $1,000 remediation credit
- Lifetime sensor warranty
Details:
- 24 x 7 x 365 monitoring and hazard detection for your home’s electrical system and devices connected to it
- Live Ting Agent contact in the event of a suspected electrical fire hazard
- $1,000 service credit for electrical hazard remediation – we cover the cost of repair²
- Remediation coordination by Ting Fire Safety Team and access to Ting-Certified Electrician Network
- Lifetime Ting sensor hardware warranty²
- Real-time notifications via companion app: electrical fire hazard, power outage and restoration, power sags and surges, internet outages, and more.
- *Annual monitoring service included for the first year; fee is just $49 after the first year, billed annually
Note – if you received Ting through your insurance company, this annual service fee does not apply. Please refer to your insurance company’s program details. - The Ting Sensor is proudly UL approved3 and FCC Certified
- 30-day money-back guarantee – try Ting risk-free4
1 Most homes require only one Ting Sensor. Click here to see if you may need more than one for your home.
2 Terms and conditions apply, see terms of use.
3 The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting’s efficacy or performance.
4 Terms and conditions apply, please see our return policy.
DIY Installation
Ting is a snap to install.
What is needed:
- An available indoor outlet, preferably in a less-used part of the home. Ting will be plugged directly into the outlet.
- Broadband Internet service – required for your Ting Sensor to securely communicate with the Ting cloud servers. Learn more here about Internet requirements.
- Wireless (Wi-Fi) network access – you’ll be prompted to select your wireless network and authenticate to connect your Ting Sensor. Learn more here about Wi-Fi requirements.
- Whisker Labs Ting Sensor smartphone app downloaded to your iOS or Android phone or tablet
- Your email at the ready – a verification code will be sent to the email you specify during setup (check your spam folder if you don’t readily see it)
- No batteries (ever)
Instructions:
- Download the Ting Sensor app.
- Locate your desired outlet for Ting; Outlet extenders, power strips, or extension cords should not be used. Please do not plug in your Ting Sensor until prompted by the installation process in the Ting Sensor app.
- Launch the app and follow the registration and installation process – you’ll plug the Ting Sensor directly into the outlet when prompted by the app.
Refer to the Ting Manual included with your Ting Sensor, or click here to view it online.
Specifications
Ting Sensor
Ratings
Voltage: 120VAC
Frequency: 60Hz
Current:
0.050A typical, 0.120A Max (Models WL-T-3000-R04 and R05)
0.030A (Model WL-T-3000-R07)
Voltage Fluctuations: +/- 10% of nominal voltage
Overvoltage: Overvoltage Category II
Radio
Standard: Wi-Fi – 802.11b/g/n
Frequency: 2.4GHz
Environmental
Operating Temperature: 5C to 45C
Storage Temperature: 0C to 60C
Humidity Range: 0-80% RH
Max Altitude: 2000m
Pollution Degree: 2
Mechanical
4.11” x 2.23” x 1.52”, 5oz
Compliance
Safety Standard: UL 61010-1
Radio: FCC, FCC ID:
Contains 2AQNW-TINGM1 (Model WL-T-3000-R04 )
Contains O7P-4343 (Models WL-T-3000-R05 and -R07)
Our Commitment
For well over 125 years, electricity has fueled our lives. Still, it has also proven to be both mysterious and often dangerous – taking the form of silent and horrible fires that catch homeowners off guard. As it turns out, each hidden electrical fault generates unique but exceedingly tiny signals that indicate something’s not right. Up until now, these signals were largely undetectable, let alone from a simple plug-in sensor.
Our passion and our purpose were solidified by a devastating electrical fire experienced within our Whisker Labs family. Quite simply, we want to help put an end to electrical fires.
We’re thrilled about how Ting has performed for homeowners to date. However, we recognize Ting’s technology is different from other smart home technology such as video doorbells and smart thermostats. Ting is the first major development in fire safety since smoke detectors’ mass-production in the 1970s – a statement we wouldn’t be able to make if we had not created Ting to provide a very simple user experience. And one that is designed to perform for the life of your home.
Your Safety
- We take seriously your decision to help protect your family and home with Ting.
- Our mission is wholly focused on your safety by helping prevent the most devastating type of home fire.
- We would never share technology with homeowners if it were not proven, safe, and easy to implement. We’ve leveraged nearly two decades of research and testing into the development of Ting.
- Equally, we would never share technology that irritates. Ting expertly distinguishes between everyday ‘man-made’ arcing (motors, switches) and arcing ‘in the wild’ from true hazards – so you won’t be bothered with nuisance alarms.
Your Privacy
- We hold solemn our responsibility to safeguard your privacy. This begins with our ‘security by design’ approach and is bolstered by our privacy policy.
- We are not in the business of selling your personal data to 3rd parties. Ting protects our homes as well – and we wouldn’t want our data shared, either.
- We are not in the business of employing your data in the service of anything outside of hazard detection, prevention, home safety and grid safety.
- Important resources where you can learn more:
- Frequently-asked questions about security
- Our privacy policy
- For California residents, our CA privacy disclosures can be found here.
Our Transparency
- You can always expect transparency and honesty from us; we recognize we must earn your trust every day.
- Zero conflicts of interest. We are in the business of providing peace of mind, not generating referrals for contractors.
- Our Ting-certified contractor network consists of local, reputable contractors that you may recognize. This network is fully independent: there are no incentives or ‘side agreements’.
- Contractors are (and must remain) in good standing with the business community and homeowners at large.
- Not all fire hazards require an electrician for remediation, but if required, Ting includes a $ 1,000 lifetime credit to apply toward contractor labor should a fire hazard identified by Ting require a licensed electrician.
- Not all hazards require a professional for repair. When repair is necessary, we never send a contractor without first working with you, and only then, if we have your approval. Our customer testimonials highlight this key distinction.
What you'll need for Ting service in your home
Broadband internet
service in your home
(excludes satellite, dial-up or metro Wi-Fi)
Wireless home network
for your Ting Sensor
(must be secure, open Wi-Fi is not supported)
Smartphone* to run the
Ting Sensor app
(*Apple, Android or Apple iPad)
Our Promise:
We're confident you'll enjoy increased peace of mind with Ting. If you are not completely satisfied for any reason we will gladly issue a full refund within 30 days of service activation*
*Conditions apply. Please see our Return Policy.
*The Ting sensor has been investigated with respect to risk of fire, shock and injury to persons. UL does not investigate Ting's efficacy or performance.
(verified owner) –
Ting was offered to me from State Farm Insurance. Ting notified me of an issue with the power coming into the residence, loose or bad neutral. There is no way I would have ever thought to look for that. When I notified The power company, they thought I was crazy, but sent a crew out to check. There was a bad neutral and they are running a new service line today. When the 3 trucks from the power company arrived today, I showed them the app and the device and they thought it was a great product.
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(verified owner) –
We had Ting for a week, and it found a loose neutral wire that was causing surges and light dimming for months. We had electricians who couldn’t find any issues. We got the email in the morning saying we have a potential fire hazard, called the power company. That evening, they had found fire ants had gotten into our box and destroyed the wires. They fixed it and put us back to normal work. Thanks Ting!!
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(verified owner) –
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(verified owner) –
My insurance company provided my Ting, and I was skeptical of its capabilities at first. After a few days, it alerted me (text and email) to a loose neutral connection in the utility equipment serving my home. The words “emergency situation” and “fire hazard” caught my attention, so I called my utility provider, who responded promptly. The technicians found and corrected a very loose connection in the in-ground vault, as well as another in my home’s breaker panel. The flickering-lights problem we’ve seen for a while is now gone, and we feel like we dodged a bullet in the form of that “fire hazard.” If you CAN use Ting, you SHOULD use Ting — I’ll never be without it!
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(verified owner) –
TING was provided by insurance company. I received a notification from TING that there had been a power surge and it was a fire hazard. I was told to contact my electric company immediately and report it. I did call them and gave them the information TING had given me. They sent over someone from the electric company and he ran a variety of tests and did find corrosion on two electrical pieces which he replaced. The electrician from the electric company asked me how I knew there had been a power surge and I told his about TING. He was very impressed and said that he wanted to look into it for himself
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(verified owner) –
We did not know much about Ting, but got an alert that totally surprised us. The city was right out here and put in a new line the next day.
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(verified owner) –
I was contacted by phone by a Ting representative reporting that a power outage was occurring in an outlet. They walked me through a process to isolate the problem. Found a defective power strip. Technicians did a great job.
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(verified owner) –
When we moved into this house in 2000 we had problems with lights flickering and the stereo just shutting down. Every remodel we replaced all of the wiring, we even removed all of the insulation in the attic and inspected all of the lines. We grounded the house as well. My husband is a union journeyman electrician and he knew there was a problem, yet we could not find it. One PG&E guy told us it was our panel – so yes, we changed out the panel. Still flickering lights and surges/brownouts. We have been frustrated with this for years.
It wasn’t till we received the Ting device in the spring of 2023 that we knew for sure there was an issue. Within 2 weeks we were identified as a fire risk. Ting, Whisker Labs (thanks Patrick!!!) and State Farm worked with us to ensure it wasn’t something in the house. We had an Electrician here for almost 4 hours checking and testing everything, he and my husband tested all of our devices, appliances, etc. Nothing could trigger the odd surges/brown outs we were getting. It had to be coming from PG&E! The challenge then was to get PG&E to put a monitoring system on our house. Call after call we had linemen come out and most did nothing. One sat in his truck on the phone and told us to throw out that Ting thing as it doesn’t do anything. We kept seeing surges/power outages even when we weren’t home, but they were the worst when we were home. We were getting rapid surges up to 161 volts and 85 volts as a low. Ridiculous dirty power from PG&E.
Our technician at Whisker Labs, Patrick, tried getting PG&E out while we continued calling them. Finally I went all out going rather crazy on PG&E demanding that they do something about this. Finally we had one lineman open the panel on the house and found the ground loose and he checked the pole 2 times. He said to call if we had any other issues. Just after he left we got another set of surges/brown outs. I called again. The next lineman I told about how we had to replace a computer this year and a microwave, but we had replaced refrigerators and dishwashers in the past, well before they were supposed to be replaced and my dining room lights flickered – SINCE WE MOVED IN BACK IN 2000! Finally he convinced the guy in charge of monitoring equipment that if we didn’t get this fixed we may lose our homeowners insurance. FINALLY the monitoring guy said they would put a monitoring system on the house. Three days later another lineman showed up, shut down the power for a few hours, he changed out the incoming high voltage leads on the transformer, redid all the low voltage connections on the transformer, redid the splice at the bottom of our pole and put on a monitoring system.
WOW – for 6 days we had no flickers, no surges/brownouts!! There were also no reports on TING for any surges/brown outs. Today, Halloween, the lineman showed back up and took off the monitor. It really feels great to have this resolved, but it should have never taken 23 years to get PG&E off their butts to fix the problem, that now was obviously theirs to resolve. On our count we have had over 10 different PG&E linemen here before we finally got this resolved. Uncalled for and bad behavior on the part of PG&E. My recommendation to others – work with the Whisker Labs staff and get crazy with PG&E and MAKE THEM fix their power problems.
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(verified owner) –
I kept having power surges. Was notified by Ting that they were getting serious and could cause a fire. Ting ran tests then contacted a local electrician that came out and ran more tests. He determined that the problems was on the utility side and contacted the NLR Electric Dept. They came out and found that squirrels had eaten covering and whatever else off of line from transformer to my electric panel. They had also done the same to three other homes that were on that transformer. The next day all lines were replaced. Thank you, Ting. Ting saved more than just my home. Ting was provided by State Farm Insurance. Again Thank you, Thank you. I am sleeping better at night now knowing I am safe
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(verified owner) –
I was notified by the fire safety team of an electrical hazard and they helped isolate and solve the issue. They do great work! Got the Ting device through my insurance.
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