Important: if you have received a Fire Hazard Alert from Ting, please contact us immediately to help protect you and your family from a fire and prevent any damage to your home.

  • This is a title graphic for what to expect when Ting detects a hazard and what you should do.
  • The graphic portrays that the first step is to respond right away by calling us back immediately to avoid a fire and prevent any damage to your home.
  • The graphic portrays that the second step is to identify the hazard with the Ting Fire Safety Team over the phone.
  • The graphic portrays that the third step is to coordinate any necessary repairs with a licensed contractor or your utility provider.
  • The graphic portrays that the fourth step is that the Ting Fire Safety Team will apply the $1,000 hazard repair credit (if applicable).

On This Page

What is a fire hazard?

While your Ting sensor is plugged into an outlet in your home, it is on the lookout for dangerous arcing signals which are the precursors of electrical fires. These are Fire Hazards.

Electrical arcing often develops quietly and out-of-sight anywhere in your home’s electrical system, including:

A hand pulling an electrical outlet out of a wall showing wiring within.
Electrical Infrastructure
(wiring in your walls, outlets, circuit breakers/panels)
A damaged power strip with a burnt, melted receptacle.
Plugged-In Devices
(light fixtures, appliances, extension cords & power strips)
A utility meter mounted on the side of a house.
Utility Equipment
(power lines, transformer boxes, meter boxes)

How will I be alerted?

This graphic portrays icons for a text message, email, phone, Ting app, and Ting sensor with blinking red light to illustrate the various types of Ting hazard notifications

If your Ting sensor detects dangerous electrical arcing somewhere in your home, a member of our Ting Fire Safety Team will personally send you a Fire Hazard Alert via:

  • Text Message
  • Email
  • Phone Call
  • Ting Sensor App Notification
  • Blinking Light on Ting Sensor (Red & Green)

Our experienced and knowledgable Fire Safety Team is trained to walk you through finding and fixing the hazard in your home over the phone. It is important that you answer us immediately.

Respond with Urgency
When our Fire Safety Team contacts you, it’s important. The arcing occurring in your home will not resolve itself on its own and will worsen overtime, possibly sparking an electrical fire. How long this will take is often unknown – you could be months, weeks, days, or sometimes even hours away from damage or fire.

What happens after I receive a Fire Hazard Alert?

This graphic portrays the 4 steps of the Ting hazard remediation process in icons.

Our Fire Safety Team is dedicated to making the hazard remediation process as quick and easy as possible to help keep you and your family safe.

Step 1: We get in touch with you

Once you have received a Fire Hazard Alert, please call us as soon as possible. A dedicated Ting Fire Safety Team member is ready to help you!

Step 2: We help identify and isolate the hazard over-the-phone

Your dedicated Fire Safety Team member will ask you a series of questions over the phone and walk you through troubleshooting to isolate the location of the hazard in your home. Your Ting sensor has already helped us understand the significance and type of hazard, which shapes the questions we will ask you.

Step 3: We help coordinate repairs (if needed)

Once the fire hazard has been located, your Fire Safety Team member will first ensure your immediate safety. This may include flipping off a breaker or unplugging a faulty device. Then, they will guide you through what to do next. Most situations fall under one of these three general scenarios:

  • This graphic depicts a person unplugging a cord from an outlet with the text: DIY fix: Sometimes, it's as easy as unplugging and discarding a faulty device!
  • This graphic depicts an electrician repairing a pool light with the text: If needed, we will help schedule a contractor (i.e. electrician, plumber, or HVAC technician) to make repairs. When they arrive, our Fire Safety Team will work with them over-the-phone to moderate repairs.
  • This graphic depicts a utility crew working on a power line with the text: If needed, we will help schedule a contractor (i.e. electrician, plumber, or HVAC technician) to make repairs. When they arrive, our Fire Safety Team will work with them over-the-phone to moderate repairs.

Step 4: We continue monitoring your home and apply your Ting hazard repair credit (as applicable)

Once the fire hazard has been mitigated, our Fire Safety Team will closely monitor the data from your Ting sensor in the coming days and keep in close contact with you. Once we are certain the hazard is no longer present, we will notify you and “close” your case.

If repairs required a contractor, we will also apply your $1,000 lifetime service credit toward labor costs if applicable.1

Are hazard alerts always accurate?

Yes! Ting has virtually no false alarms. So when we contact you, we’re confident Ting has identified a concerning issue. Importantly, failure to remediate fire hazards properly could result in a fire, electric shock, injury, death, or severe damage to or loss of your home.  

Stories from customers like you

Read about the Ting hazard remediation process firsthand from customers who actually went through it:

A simple fix…

“Then we found out just how valuable this Ting service is. We received a notification, emails, and a text to alert us to a potential fire hazard. I received a call from Gabriela on the Ting Fire Safety Team before I even had a chance to call the number. She was so helpful and easy to talk to. She worked with me until we discovered the arcing was coming from an exterior outlet where we had an extension cord plugged in. Within one day, we knew where the problem was and prevented an electrical fire.”

– Leslie in Scio, OR

Working with an electrician…

“Your Fire Safety Team detected a potential hazard and notified me immediately including an email, a text message, and a phone call. They took me through the steps to isolate the problem which turned out to be arcing in a wall outlet. They told me an electrician would be coming to my home to replace the outlet and check the circuit panel box. Within a day or two, the appointment was set and the electrician replaced the outlet and worked with Ting to make sure the issue was resolved. After closely monitoring my home for a few more days, I received a final call from the Fire Safety Team telling me that they did not see any further issues. I am grateful.”

– James in Indianapolis, IN

Working with a utility provider…

“Ting alerted me to a possible fire hazard from the power entering my home. Ting gave me a template to use when speaking with the power company that let me effectively communicate my concern. When the repairman came out, he did not think there was anything to worry about, but ran diagnostics just in case. A little later he let me know that he did not like the numbers he was getting. He showed me afterward where there was squirrel damage such that the wires were stripped and cut in two pieces. He was glad I called and stated it definitely could have fried my appliances and led to a fire.”

– Andrea in Clarkesville, GA

Let’s stay safe together!

How to Contact the Ting Fire Safety Team
If you have received a Fire Hazard Alert, please open the Ting App on your phone and follow the instructions to get in contact with the Fire Safety Team.

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